Field Support Engineer

Field Support Engineer

TK Elevator UK LtdWythenshawe, England, United Kingdom

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The company

We inspire our colleagues to act as Entrepreneurs in their roles by injecting passion, enthusiasm, and drive whilst taking responsibility for their overall contribution to deliver the wider business objectives. Keeping our Colleagues Safe is at the heart of everything we do, and we are a business which has unique engineering capabilities, providing full lifecycle support for urban mobility, and vertical transportation.

 

What we expect

As a Field Support Engineer, you will be providing support in our Technical Support Department providing support for the Lifts. We are currently seeking a lift expert field engineer mainly to provide support on 3rd party brands, mainly on Kone technology, including high rise (other brands could be considered).

 

 

You will provide technical support to field technicians by telephone, by video or with site visits and preparing/performing training on lifts.

 

 

You will be involved with initiating and assisting the development of ITS technical publications (be part of the redaction) and leading on the development of training simulators and product test rigs

Who we are looking for

  • You will have a proven experience working as a field support engineer
  • Excellent communication skills, verbal, telephone, and written
  • Positive attitude, capable of working under pressure as part of a team
  • Confident in using your own initiative and proactive thinking outside of the box
  • An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
  • European language skills would be a plus

Contact

Benoit Henrio - ITS Manchester Director

Job details

Posting date:2023/04/20
Experience level:Experienced professionals
Type of contract:Permanent, Full-time
Work mode:Hybrid
Job field:Strategy
Industry:Engineering & urban mobility
Job number:JPT_ALL00593

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.

Benefits

Health and Safety

Highest standards and a wide range of health promotion and healthcare activities.

Highest standards and a wide range of health promotion and healthcare activities.

Pension

We have various financial models to give you individual support.

We have various financial models to give you individual support.

Collaboration

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Development

Training and education programs to help you develop professionally and personally.

Training and education programs to help you develop professionally and personally.

Compensation and benefits

Fair working conditions and competitive pay are an important basis for us.

Fair working conditions and competitive pay are an important basis for us.

Diversity

We promote an open and tolerant work culture.

We promote an open and tolerant work culture.

Work Life Balance

We guarantee regular working hours to support work-life balance.

We guarantee regular working hours to support work-life balance.

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and paid time off

Paid vacation, sick leave and personal days.

Paid vacation, sick leave and personal days.

Sustainability

We act with responsibility and environmental awareness.

We act with responsibility and environmental awareness.

Onboarding

Individual and personal support to help you get started in your new job.

Individual and personal support to help you get started in your new job.

Who we are

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.

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Diversity, Equity & Inclusion

At TK Elevator, we understand, respect and appreciate that everyone is different. We value everyone as an individual. We believe that when our employees bring their authentic selves to work, and we recognize them as such, we strive to nurture a culture characterized by equal opportunities, mutual trust and respect. At TK Elevator, we aim to embrace diversity and welcome everyone -no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.

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