Head of Customer Service Center - Global High Rise (d/f/m)
TK Elevator Innovation & Operations GmbH — Neuhausen, Baden-Württemberg, Germany
The Company
TK Elevator (TKE) is a global leader in vertical transportation and urban mobility. We provide engineering that keeps the world moving, from design to installation and maintenance on any brand of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – any place and any time. With our digital solutions like AGILE and the IoT platform, MAX, there are no longer any limits to urban mobility. TK Elevator became independent following its separation from the thyssenkrupp group in 2020. The company achieved sales of €9.3 billion in fiscal year 2023/2024. With around 50,000 employees, 25,000 service technicians and over 1,000 support centers globally, we are moved by what moves people. TKE – Move Beyond.
What we expect
- Setup the future Global High-Rise CSC structure in the first phase.
- Program lead contains: Define process, way of working in Contract Engineering, Field Support, Supply Chain, Procurement where people will sit in different regions of the world.
- Support the program to deliver in scope, on time, on budget.
- Ensure compliance at all levels of company policies and procedures.
- After the “Go-Live”: Run the CSC by engineering and supplying the products in a safe way, with the right quality, the right timing and cost targets to all the regions. Leading about 50-70 people worldwide.
Who we are looking for
- Master degree in engineering or business administration
- +15 years of experience in the elevator industry
- Preferred working experience in different regions of the world
- Proven experience in leading global teams
- Extensive knowledge in Engineering and Supplying products to the Field
- Track record in defining and implementing new organizational structures
- Cross-regional / cultural management experience
- Good communication and managerial skills
- Fluent in English (Additional languages as German are preferred, not mandatory)
- Willingness to travel (~30%) (worldwide)
What we offer
- Health and Safety –Highest standards and a wide range of health promotion and healthcare activities
- Flexibility –We support, for example, through flexible yet regulated working hours and remote working options
- Compensation & pension – Fair working conditions, competitive compensation, following “Collective Agreements” and support with pension schemes
- Collaboration & diversity –Collegiality is of huge importance – we treat everyone with respect and appreciation
- Development –Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally
- Creative leeway–We offer an environment in which you can try out new solutions in a no-blame-culture
- Sustainability –We act with responsibility and environmental awareness
- Work environment –We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets
Additional information
At TK Elevator, we aim to embrace diversity and welcome everyone -no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.
Do you have a disability and would like to work with us? Then we look forward to your application!
As a signatory of the Charter of Diversity, TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. Although we are not completely barrier-free yet, we are working every day to improve ourselves. Let’s overcome barriers together and work on individual solutions that work for you.
Contact
Please apply online in English, including your notice period and salary expectation based on a regular 40 hour work week.
Alexandra Dreger
Talent Acquisition
Job details
| Posting date: | 2025/03/11 |
|---|---|
| Experience level: | Executive |
| Type of contract: | Permanent, Full time |
| Work mode: | Hybrid |
| Job field: | Engineering and Site Operations |
| Industry: | Engineering & urban mobility |
| Job number: | DE_ET-EG01164 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
