IT Service Manager (Field Applications) (m/f/d)

IT Service Manager (Field Applications) (m/​f/​d)

TK ELEVATOR IBERICA HOLDING, SL UNIPERSONALMadrid, Spain

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The company

People are at the center of everything we do at TK Elevator – we work as one team, watch out for each other’s safety and share a common vision to keep the world moving. This is your chance to go beyond and impact the future of urban mobility. We are looking for talented people who want to start or develop their professional career with us.

With integrated cloud-based solutions such as our MAX platform, we embrace the full potential of digitalization, transforming ourselves into a digitally augmented company to make life easier, more efficient and more comfortable.

We are seeking an experienced and dynamic IT Service Manager to join our team and take charge of enhancing the service management of our Field Applications. As the IT Service Manager, you will play a critical role in ensuring the smooth and efficient operation of our field applications, supporting our internal and external stakeholders.

What we expect

  • Service Management Strategy: Develop and implement a comprehensive service management strategy for our Field Applications, aligning it with the overall IT service management framework and business goals.
  • Continuous Improvement: Identify areas for improvement in the service management of Field Applications and drive initiatives to enhance reliability, performance, and user satisfaction. Regularly review service metrics, gather feedback, and implement process improvements to optimize service delivery.
  • Incident and Problem Management: Oversee the incident and problem management processes for Field Applications, ensuring timely resolution of issues and minimizing impact on operations. Collaborate with cross-functional teams to identify root causes, implement preventive measures, and drive service restoration.
  • Vendor Management: Collaborate with vendors and third-party service providers to ensure effective delivery of services and adherence to service level agreements (SLAs). Conduct regular performance reviews, manage contracts, and address any service-related escalations.
  • User Support and Training: Provide guidance and support to end-users of Field Applications provided by vendors, summarizing users queries, resolving issues, and ensuring a positive user experience. Develop and deliver training programs to enhance user proficiency and maximize utilization of the applications.
  • Documentation and Reporting: Maintain accurate documentation of service management processes, procedures, and incident resolutions. Prepare regular reports on service performance, trends, and key metrics, presenting findings to stakeholders and senior management.
  • Stakeholder Engagement: Collaborate with key stakeholders, including business units, IT teams, and project managers, to understand business requirements, align service delivery with organizational objectives, and foster strong relationships.
  • Field application project delivery: collaborate with BU/OU business team and ITDH team and works as project manager/coordinator and lead the entire project delivery cycle, make sure the project delivered on time and within scope and budget.

Who we are looking for

  • Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
  • Proven experience in IT service management, specifically in managing applications.
  • A solid understanding of project management methodologies, including Agile and MVP, and ability to apply the appropriate methodology based on project requirements and constraints. A PMP certification is preferred.
  • Strong understanding of ITIL principles and best practices.
  • Experience in incident and problem management, change and release management, and vendor management.
  • Excellent analytical and problem-solving skills, with the ability to identify opportunities for improvement and drive initiatives to enhance service delivery. Familiar with reporting and BI reporting tools will be preference.
  • Strong communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Proactive and customer-focused mindset, with a passion for delivering high-quality service to end-users.
  • Fluency in English (written and spoken; Minimum level: B2)

What we offer

  • Secure job and salary – permanent contract in a technically exciting, stable, and sustainable industry and an attractive compensation package
  • Social benefits and an attractive work calendar.
  • Teamwork & safety – an open, transparent, and value-oriented culture
  • Individualized training plan from your very first day.
  • TK Elevator is a company with an open, transparent culture that focuses on the people who make it up. At TKE you will receive frequent feedback, continuous training and space to contribute your ideas.

Additional information

At TKE we are committed to a corporate culture that values and is committed to diversity. We understand that different cultures, professional profiles, nationalities or gender enrich us and allow us to work together and achieve excellence. We are adhered to the world compact and the United Nations Declaration of Human Rights.

TK Elevator is a forward-thinking company where people can find the freedom to broaden their horizons and become part of a company that is diverse, exciting, innovative and, on top of all, stable. We have created a work environment that fosters respect, tolerance and diversity, where people can grow professionally and work in teams passionate about transforming the industry.

We are a company committed to people, society and the planet. Aligning our business success with attention to the needs of our social environment and the planet makes our brand even stronger and more sustainable. Our commitment goes from respecting our regulations and codes of conduct to our social policies in favour of integration, diversity and conciliation.

Contact

Join our team and contribute to the improvement of our Field Applications service management, ensuring that our stakeholders have access to reliable, efficient, and user-friendly solutions. Apply now and be part of our mission to deliver exceptional IT services and support.

Please, send your application in English.

 

Job details

Posting date:2024/04/02
Experience level:Experienced professionals
Type of contract:Permanent, Full-time
Work mode:Hybrid
Job field:Information Technology
Industry:Engineering & urban mobility
Job number:ES_ET_EA_IBA_TKE00375

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.

Benefits

Health and Safety

Highest standards and a wide range of health promotion and healthcare activities.

Highest standards and a wide range of health promotion and healthcare activities.

Collaboration

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Development

Training and education programs to help you develop professionally and personally.

Training and education programs to help you develop professionally and personally.

Compensation and benefits

Fair working conditions and competitive pay are an important basis for us.

Fair working conditions and competitive pay are an important basis for us.

Diversity

We promote an open and tolerant work culture.

We promote an open and tolerant work culture.

Work Life Balance

We guarantee regular working hours to support work-life balance.

We guarantee regular working hours to support work-life balance.

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and paid time off

Paid vacation, sick leave and personal days.

Paid vacation, sick leave and personal days.

Sustainability

We act with responsibility and environmental awareness.

We act with responsibility and environmental awareness.

Onboarding

Individual and personal support to help you get started in your new job.

Individual and personal support to help you get started in your new job.

Who we are

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.

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Diversity, Equity & Inclusion

At TK Elevator, we understand, respect and appreciate that everyone is different. We value everyone as an individual. We believe that when our employees bring their authentic selves to work, and we recognize them as such, we strive to nurture a culture characterized by equal opportunities, mutual trust and respect. At TK Elevator, we aim to embrace diversity and welcome everyone -no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.

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