O2C Senior Manager (Order to Cash)
TK Elevator Canada Ltd — Scarborough, Ontario, Canada
Who we are
TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live.
What we expect
- Oversee daily billing, cash application, collections, and customer master data activities across Canada
- Own and deliver on KPIs including DSO, AR aging, billing accuracy, cash application rates, and productivity targets
- Lead dispute resolution processes and drive root-cause identification to reduce recurring issues
- Ensure accuracy, completeness, and compliance of customer master data, including controls over new customer setup, terms changes, banking updates, and contact management
- Support TKE One transformation initiatives related to billing, cash application, and collections (execution and adoption)
- Map current state vs. future state processes; identify and close gaps
- Recommend and implement solutions to improve billing cycle time, remittance matching, and collections effectiveness
- Support system implementations, automation rollouts, and data governance frameworks as directed
- Lead and develop a team of managers/supervisors across billing, cash application, and collections
- Drive performance, accountability, and a culture of continuous improvement across the team
- Conduct regular performance discussions, provide coaching, and support talent development
- Provide regular reporting on O2C performance, risk accounts, and key metrics to senior leadership
- Collaborate cross-functionally with operations, project management, sales, and legal to resolve billing discrepancies and improve the customer experience
Who we are looking for
- Bachelor’s degree in finance, Accounting, Business Administration, or a related field, or an equivalent combination of education and relevant experience
- 8+ years of progressive experience in billing, collections, cash application, or accounts receivable operations
- Minimum 3 years in a people leadership role managing supervisors or managers
- Strong understanding of construction/service industry billing practices, including milestone billing, holdback/retention, progress payments, and change orders
- Demonstrated ability to drive process improvement and operational change
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication and stakeholder management skills
Preferred:
- Experience in the elevator, construction, or field services industry
- Familiarity with Oracle ERP, GetPaid, Salesforce, or similar AR/billing systems
- Experience supporting or participating in ERP transformation or system implementation projects
- CPA designation or equivalent considered an asset
What we offer
- Total compensation range $130,000 to $150,000
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Bonus plans for all positions
- Wellness Program
Additional information
TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, age or any other protected status required by applicable law.
Contact
Please use the contact below for job specific requests and include the Job-ID.
Elevatorjobs.AMS@tkelevator.com
Job details
| Posting date: | 2026/06/09 |
|---|---|
| Experience level: | Management |
| Contract limitation: | Permanent, Full Time |
| Work Modality: | Hybrid |
| Job family: | Finance and Controlling |
| Industry: | Engineering & urban mobility |
| Job number: | CA_ET_TKELEV00394 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
Unsolicited Submissions from Recruitment Agencies and Third Parties
TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.
