Operations Coordinator (Boston)

Operations Coordinator (Boston)

TK Elevator CorporationWestwood, Massachusetts, United States

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What we expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Operations Coordinator in Boston, MA 

Responsible for performing all administrative duties associated with the modernizations operations department so that the department functions efficiently and cost effectively.

ESSENTIAL JOB FUNCTIONS:

  • Sends turnover approval requests to turnover “mailbox” for all jobs that are scheduled for final inspection during the month. Keeps Operations systems/tools and inter-department calendars accurate.
  • Receives final acceptance forms from the field, inputs the information date into Operations systems/tools notifies appropriate personnel; forwards a copy of the final acceptance form to Regional Billing; and updates related reports.
  • Receives New Installation Maintenance audit reports; updates Operations systems/tools and sends to New Installation Maintenance Audit email.
  • Tracks jobs with New Installation Maintenance and/or interim maintenance and works closely with Sales Contract Administrator to ensure proper holds and/or adjustments are placed on existing service accounts under Modernization.
  • Receives completed booking packages from sales; reviews booking package for terms and conditions pertaining to certified payroll, New Installation Maintenance warranty and any other pertinent terms.
  • Prepares certified payroll package and sends to the Regional Certified Payroll Administrator.
  • Prepares project file, truck folder, mechanic folder and Letter One Package using the booking packages provided by sales.
  • Reviews distributor report for ship dates and updates in Operations systems/tools. Includes reviewing the file to determine appropriate permits needed, preparing the permits, and preparing the intent to install forms to obtain the permit.
  • Prepares and logs change orders into Operations systems/tools. Includes following up on outstanding change orders, booking change orders, and providing time tickets/documentation to the customer as needed.
  • Prepares documentation and attends the weekly operation meetings and monthly order management calls. Includes assigning tasks during/after the meeting. If a project requires onsite visits the coordinator may be asked to attend the kick-off meeting.
  • Schedules final inspections with all necessary parties.
  • Completes all project closeout documentation and sends to required recipients.
  • Assists in the preparation of payroll in in Operations systems/tools. for Superintendent approval. Includes providing documentation required for payroll processing (approved receipts, approved override rate forms); and filing original expense receipts.
  • Receives and reviews union vacation request forms for conflicts and available time. Tracks time-off requests utilizing Vacation Tracker in Oracle, forwards reports to designated parties.
  • Submits warranty claims and accurately tracks to ensure timely processing of the warranty.
  • Creates parts requisitions based on accurate and detailed documentation from field and/or operations management. This may include safety, uniforms, and supplies.
  • Reviews invoice on-hold reports and works with Office Manager, Region and Corporate, as needed, to resolve the holds.
  • Maintains and analyses various daily, weekly and monthly reports. Includes resolving open commitments, expected receipts, and jobs eligible to close reports.
  • Receives and distributes faxes and correspondence pertaining to operations.

Who we are looking for

EDUCATION & EXPERIENCE: 

  • High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
  • Some elevator repair administrative work
  • Oracle database knowledge

Additional information

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator or call 1-844-427-5461.

Contact

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.

Elevatorjobs.AMS@tkelevator.com

Job details

Posting date:2024/07/08
Experience level:Experienced professionals
Type of contract:Permanent, Full-time
Work mode:On Site
Job field:Engineering and Site Operations
Industry:Engineering & urban mobility
Job number:US_901745_ET_TKELECP11444

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.

Benefits

Health and Safety

Highest standards and a wide range of health promotion and healthcare activities.

Highest standards and a wide range of health promotion and healthcare activities.

Collaboration

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Development

Training and education programs to help you develop professionally and personally.

Training and education programs to help you develop professionally and personally.

Compensation and benefits

Fair working conditions and competitive pay are an important basis for us.

Fair working conditions and competitive pay are an important basis for us.

Diversity

We promote an open and tolerant work culture.

We promote an open and tolerant work culture.

Work Life Balance

We guarantee regular working hours to support work-life balance.

We guarantee regular working hours to support work-life balance.

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and paid time off

Paid vacation, sick leave and personal days.

Paid vacation, sick leave and personal days.

Sustainability

We act with responsibility and environmental awareness.

We act with responsibility and environmental awareness.

Onboarding

Individual and personal support to help you get started in your new job.

Individual and personal support to help you get started in your new job.

Who we are

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.

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Diversity, Equity & Inclusion

At TK Elevator, we understand, respect and appreciate that everyone is different. We value everyone as an individual. We believe that when our employees bring their authentic selves to work, and we recognize them as such, we strive to nurture a culture characterized by equal opportunities, mutual trust and respect. At TK Elevator, we aim to embrace diversity and welcome everyone -no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.

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