Program Manager, S&R & Digital

Program Manager, S&R & Digital

TK Elevator CorporationAtlanta, Georgia, United States

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What we expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Program Manager, S&R & Digital
in Atlanta, GA.

The Program Manager for Digital Ops & Sales and Service Ops & Sales and will oversee all projects that have been identified within the functional areas including: Service Operations, Service Sales, MAX Platform, Spares Business Centre, Digital Services, ITS, and Service Technology. The Program Manager will be responsible for leading the Monthly Operational Review and implement all the Hoshin Kanri related project management fundamentals and systems to properly track and report on the status of each project within Smartsheets and other PPM tools within the company. Report outs will be required monthly for the COO, S&R and Digital leaders and team and on an ad hoc basis for the North American Senior Leadership Team (SLT).

Responsible to implement and practice Agile methodology in the Hoshin Kanri set up of strategic planning and deployment.

ESSENTIAL JOB FUNCTIONS:

  • Responsible for the project managers on the team in proper project planning, budgeting, resource allocation, and risk mitigation by following Agile Methodology (in both IT and No-IT projects)
  • Monitors and manages the scope of all projects in the portfolio of projects.
  • Track and monitor program level bowlers/KPIs, dashboards and risks for the MoRs through Smartsheets.
  • Mentors project managers in cross-functional collaboration within the business to ensure project timelines are met and escalates as necessary when misalignment occurs.
  • With the functional team leader and project manager, establishes project charter, business case, and project plan for every project.
  • In collaboration with the functional team leader and project manager, establishes a Organizational Change Management (OCM) plan for each project with an overarching OCM plan for all projects to provide visibility to the amount and type of activities hitting the regions/branches at a particular point in time.
  • Creates master project plan to provide visibility to required resources and escalates when necessary if resources become over-allocated
  • Driving upstream communications to highlight the project and programs with long-term strategic goals and business objectives.
  • Manages the funnel of projects and establishes monthly governance cadence
  • Delivers monthly reporting to team leaders to ensure projects are on time, on budget.
  • Prepares reports as required by the Senior Leadership Team (SLT) for various projects and assists team leaders in updating PPMT reporting as required.
  • Converting data into meaningful storyboard presentations
  • Represents Service & Repair Business and Digital business as required in other company projects to provide insight as to resource availability and scope of all project deliverables
  • Maintains lean X matrix approach to all projects with quantifiable KPIs established and agreed to with the BU leaders, SVP PMO and Ops and Sales PMO Lead.
  • Responsible for identifying resolution of issues with items not complying with the process
  • Ability to manage multiple projects with varying deadlines while paying attention to several sources of information at once without affecting performance in an environment with multiple conflicting priorities and interruptions are prevalent.
  • Facilitate root cause analysis on problems where appropriate and identify action items/recommendations to address issues.
  • Maintain documentation and lessons learned along with best practices, and quality improvement documentation.

Who we are looking for

EDUCATION & EXPERIENCE:

  • Bachelor’s degree preferred, and/or combination of equivalent experience.
  • 10+ years of complex project and program management experience
  • 3+ years of Organizational Change Management (OCM)
  • Understanding and ability to manage Smartsheets
  • Practice of Hybrid – Agile and Waterfall methodologies.
  • Minimum of 5 years’ direct experience in process improvement, project management, and system analysis with a well–rounded knowledge of manufacturing industry
  • Familiarity with line of business (LOB) best practices
  • Ability to excel in an industry where multiple priorities can conflict, and interruptions are prevalent.
  • Ability to strategically analyze a situation and recommend and communication strategy/plan.
  • Demonstrated ability to analyze and interpret data and make recommendations either verbally or in written format.
  • Excellent executive presentation skills.
  • Excellent verbal and written communication skills.
  • Customer Service oriented.
  • Experience working successfully within a team environment.

Additional information

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator or call 1-844-427-5461.

Contact

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.

Elevatorjobs.AMS@tkelevator.com

Job details

Posting date:2024/11/05
Experience level:Experienced professionals
Type of contract:Permanent, Full-time
Work mode:Hybrid
Job field:Project Management
Industry:Engineering & urban mobility
Job number:US_901745_ET_TKELECP11716

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.

Benefits

Health and Safety

Highest standards and a wide range of health promotion and healthcare activities.

Highest standards and a wide range of health promotion and healthcare activities.

Collaboration

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Development

Training and education programs to help you develop professionally and personally.

Training and education programs to help you develop professionally and personally.

Compensation and benefits

Fair working conditions and competitive pay are an important basis for us.

Fair working conditions and competitive pay are an important basis for us.

Diversity

We promote an open and tolerant work culture.

We promote an open and tolerant work culture.

Work Life Balance

We guarantee regular working hours to support work-life balance.

We guarantee regular working hours to support work-life balance.

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and paid time off

Paid vacation, sick leave and personal days.

Paid vacation, sick leave and personal days.

Sustainability

We act with responsibility and environmental awareness.

We act with responsibility and environmental awareness.

Onboarding

Individual and personal support to help you get started in your new job.

Individual and personal support to help you get started in your new job.

401(k) Plan

We have various financial models to give you individual support.

We have various financial models to give you individual support.

Who we are

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.

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Diversity, Equity & Inclusion

At TK Elevator, we understand, respect and appreciate that everyone is different. We value everyone as an individual. We believe that when our employees bring their authentic selves to work, and we recognize them as such, we strive to nurture a culture characterized by equal opportunities, mutual trust and respect. At TK Elevator, we aim to embrace diversity and welcome everyone -no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.

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