Sr. Field Engineer - Digital

Sr. Field Engineer - Digital

TK Elevator CorporationAtlanta, Georgia, United States

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What we expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Sr. Field Engineer - Digital in Atlanta, GA.

This role will provide technical support to the field and digital transformation organizations for the latest in connected services (MAX) and related IoT based tools.

ESSENTIAL JOB FUNCTIONS:

  • Provides technical direction to the field, Digital Transformation (DTX) and engineering organizations covering one or more product lines of the company’s current portfolio via the Digital Operations Center and related tools
  • Prepare, document and deliver product requirements, documentation and strategy for field use.
  • Instructs others technically in products and processes.
  • Provide recommendations for service efficiency gains that maximize uptime for customers, and delivery improvements to meet operating plan.
  • Define user requirements for Digital Operations Center and related mechanic or technician facing tools.
  • Performs beta or other testing to provide performance feedback to the Quality, R&D Engineering and DTX groups.
  • Train Field Mechanics, Area Adjustors and Support Engineers at all levels as needed.
  • Develop self into a subject matter expert in digital tools & related services for multiple product lines.
  • Works under the minimal supervision of the Head of Digital Services.
  • Perform special projects and other duties as assigned.
  • Maintain a valid passport

Who we are looking for

EDUCATION & EXPERIENCE:

  • Bachelor’s degree or higher in a technical field of study preferred or 8 years relevant elevator work experience.
  • QEI Certification a plus.
  • NEIEP or NEII Certification.
  • Quality System Training Desired.
  • Eight years or more equivalent elevator work experience required.
  • Experience or education in one of the following: hydraulics, static motor drives, microprocessors and electronics.
  • Must be able to possess a valid passport.
  • Must possess the ability to work with test equipment and hand tools as required.
  • Must possess customer service and problem-solving skills.
  • Must possess decision making and analytical skills.
  • Must possess effective written and verbal communication skills.
  • Must be able to closely follow, troubleshoot and create instructions and pre-established procedures/SOP to perform the functions of the job.
  • Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).

Additional information

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator or call 1-844-427-5461.

Contact

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.

Elevatorjobs.AMS@tkelevator.com

Job details

Posting date:2024/11/26
Experience level:Experienced professionals
Type of contract:Permanent, Full-time
Work mode:On Site
Job field:Customer Services
Industry:Engineering & urban mobility
Job number:US_901745_ET_TKELECP11626

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.

Benefits

Health and Safety

Highest standards and a wide range of health promotion and healthcare activities.

Highest standards and a wide range of health promotion and healthcare activities.

Collaboration

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Development

Training and education programs to help you develop professionally and personally.

Training and education programs to help you develop professionally and personally.

Compensation and benefits

Fair working conditions and competitive pay are an important basis for us.

Fair working conditions and competitive pay are an important basis for us.

Diversity

We promote an open and tolerant work culture.

We promote an open and tolerant work culture.

Work Life Balance

We guarantee regular working hours to support work-life balance.

We guarantee regular working hours to support work-life balance.

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and paid time off

Paid vacation, sick leave and personal days.

Paid vacation, sick leave and personal days.

Sustainability

We act with responsibility and environmental awareness.

We act with responsibility and environmental awareness.

Onboarding

Individual and personal support to help you get started in your new job.

Individual and personal support to help you get started in your new job.

401(k) Plan

We have various financial models to give you individual support.

We have various financial models to give you individual support.

Who we are

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.

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Diversity, Equity & Inclusion

At TK Elevator, we understand, respect and appreciate that everyone is different. We value everyone as an individual. We believe that when our employees bring their authentic selves to work, and we recognize them as such, we strive to nurture a culture characterized by equal opportunities, mutual trust and respect. At TK Elevator, we aim to embrace diversity and welcome everyone -no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.

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