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TK Elevator is currently seeking a highly experienced Sr. Manager, IT Platform Delivery located in Atlanta, GA. 

The ideal candidate should possess extensive expertise in managing complex applications, including but not limited to CRM (Salesforce), ERP/Field Services, COTS, custom applications, and SaaS solutions.  

ESSENTIAL JOB FUNCTIONS:

• Lead the delivery of projects and enhancements for a portfolio of applications in our sales and field services areas across all lines of business. The application portfolio includes SaaS solutions, COTs solutions and custom applications.
• Ensure alignment with organizational goals and technological innovation to enhance efficiency and competitiveness.
• Collaborate with executive leadership to define and implement the technology strategy for the application landscape.
• Align IT initiatives with business goals and drive innovation for enhanced user experience.
• Lead and mentor a team of IT professionals including project managers, developers, engineers, and analysts in a highly matrixed and outsourced environment.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Work closely with cross-functional teams to translate business requirements into technical solutions.
• Collaborate for successful project delivery and alignment with organizational goals.
• Provide strategic oversight for application projects, including initiation, scope definition, resource allocation, and risk management.
• Monitor progress, manage dependencies, and ensure timely delivery.
• Develop change management strategies for introducing new applications, upgrades, and enhancements.
• Facilitate communication, training, and user adoption for seamless transitions.
• Manage relationships with software vendors, third-party partners, and stakeholders.
• Evaluate, select, and implement applications aligning with organizational goals.
• Collaborate closely with business stakeholders, project managers, architects, and technical teams.
• Align application delivery strategies with overall business goals and technology roadmaps.
• Drive initiatives for process optimization, best practices, methodologies, and tools.
• Deliver high-quality solutions and enhance the efficiency of the application delivery process.
• Stay informed about emerging technologies, industry trends, and best practices.
• Apply insights to drive innovation and enhance the organization's competitive advantage.
• Oversee end-to-end delivery process, from requirement gathering to post-implementation support.
• Ensure alignment of solutions with business needs, enterprise architecture and quality standards.
• Implement monitoring mechanisms to track application performance and identify optimization opportunities.
• Enhance application reliability, scalability, and efficiency.
• Establish quality assurance practices and compliance standards for application development and maintenance.
• Partner with regional Information Security leader to ensure adherence to security, regulatory, and data privacy requirements.
• Provide regular updates and reports on project status, delivery metrics, and performance.
• Communicate effectively with executive leadership and relevant stakeholders.

EDUCATION & EXPERIENCE: 

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.
• Proven management experience (8+ years) in IT application delivery, including managing ERP, CRM, COTS, Custom, and SaaS technologies.
• Strong understanding of application lifecycle management, including requirements gathering, solution design, development, testing, deployment, and support.
• Excellent leadership and team management skills with the ability to motivate and mentor a diverse team of technical professionals.
• Project management expertise with a track record of successfully delivering complex projects on time and within budget.
• Strong communication and interpersonal skills to effectively collaborate with business stakeholders, technical teams, and executives.
• Strategic thinker with the ability to align technology strategies with business goals.
• Proven experience in risk management and problem-solving, with the ability to navigate through challenges and uncertainties.
• Knowledge of ITIL and other relevant frameworks for IT service management is preferred.
• Demonstrated commitment to staying current with industry trends and emerging technologies.
• Knowledge of industry-specific compliance and regulatory standards is advantageous.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator or call 1-844-427-5461.