Responsible for oversight and training of staff of National Account Sales Coordinators that handle RFI, RFPs, contract set ups, collaboration with assigned National Account manager, & department growth report.

ESSENTIAL JOB FUNCTIONS:

• Supervises the training and skill development of new and/or existing National Account Coordinators.
• Oversees the training for setup of new maintenance contracts, change requests, customer invoicing and collections of National Account customers.
• Drive department performance by identifying Key Performance Indicators and holding individual coordinators to these metrics.
• Provide in the moment coaching when need to ensure everyone is preforming their best
• Works with Region and Branch personnel, as well as National Account customers, for resolution on escalated items.
• Responsible for monthly IC report
• Responsible for loading the growth report into PowerBI for department performance visibility.
• Monitor and approve National Account Sales Coordinators time in ADP. This includes correcting punches, managing sick/vacation request, limiting OT over use and approving timecards.
• Partner with National Contracts Team to ensure process adherence and identify process improvement.
• Acts as back-up for team members during vacation and/or high-volume work efforts.
• May have NAM assignment depending on department needs.
• Collaboration and standardization of procedures within the National Account department and other shared services teams.
• Perform other duties, as assigned.

EDUCATION & EXPERIENCE:

• 5+ years experience in a business-to-business and/or business-to-consumer environment required.
• 3+ years experience in National Accounts or similar industry experience and college degree; or equivalent combination of education and experience
• 1+ year of Oracle or other ERP system experience
• At least 1 year of supervisory experience required, or 3+ years experience in National Accounts
• Ability to effectively supervise team members and work as a member of that team and organize work activities for other members of that team
• Demonstrated coaching/mentoring skills and issue management problem solving skills

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.