The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Associate Project Manager- Strategic Accounts located in Seattle, WA/Salt Lake City, UT.

This position serves as the primary liaison for large, multi-state customer accounts spanning multiple operational areas. This role is responsible for managing and coordinating all aspects of customer engagement to ensure exceptional satisfaction and compliance with Service Level Agreements (SLAs). The position requires strong organizational skills, proactive communication, and collaboration with branch teams to deliver consistent, high-quality service across diverse regions.

ESSENTIAL JOB FUNCTIONS:

• Act as the main point of contact for customer engagement across multi-state accounts.
• Review preventive maintenance (PM) tickets and callbacks daily to ensure timely resolution.
• Provide customers with a daily ‘down car’ list for each location and schedule repairs to restore service promptly.
• Schedule and communicate all repairs (billable and non-billable) with customers and branches.
• Support scheduling of generator and fire service testing to maintain compliance.
• Review all invoices and billings prior to submission; perform audits for accuracy.
• Gather and manage purchase orders (POs) from customers on weekly, monthly, quarterly, and annual cycles.
• Ensure SLA compliance across the entire portfolio and manage all testing requirements.
• Coordinate and attend weekly, monthly, and quarterly meetings with customers and branch teams; document and distribute meeting minutes.
• Provide monthly performance and compliance reports for each customer’s location.
• Manage collections and accounts receivable (AR) for assigned accounts.
• Support branch teams with customer service needs and change requests (CRs).
• Direct superintendents and operations managers to complete maintenance per SLA requirements.
• Track all communications, meeting minutes, and updates via Smartsheet or similar platforms for customer visibility.
• Drive proactive communication to eliminate customer complaints related to poor responsiveness.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from management and customers
• Ability to define problems collect data, establish facts and draw valid conclusions
• Bachelor’s degree or equivalent work experience in elevator/construction industry.
• Thorough knowledge of elevator equipment and the construction industry; knowledge of installation procedures.
• Ability to define problems collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
• Strong knowledge of elevator systems, project coordination, and construction requirements
• Ability to read technical drawings and specifications
• Excellent communication and interpersonal skills
• Familiarity with local, state, and federal code requirements across multiple U.S. regions
• Ability to manage multiple priorities in a fast-paced environment

Seattle salary range: $65,000-$90,000 with additional annual incentive compensation 0% - 100%.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.