IT Application and Service Delivery Manager – Nottingham
TK Elevator UK Ltd — Hucknall, England, United Kingdom
Who we are
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
What we expect
We are looking for an experienced Application and Service Delivery Manager to join our IT division based in our Nottingham Head Office, reporting to the IT Lead Europe Africa Mid Markets. This role will be responsible for overseeing the delivery, maintenance and operations of ERP & Field applications and services, ensuring that all IT services are seamlessly delivered to the business organisations, with close alignments to ensure effective delivery to the organisation
As an IT Application and Service Delivery Manager, your day to day will include:
- Application Maintenance:
- Provide ongoing support and maintenance for existing applications (E.g., ERP, field applications, HR systems).
- Monitor application performance and address any issues promptly.
- Manage application upgrades and patches.
- Application Strategy:
- In accordance with EA & global IT governance, develop and implement application strategies that align with the overall business objectives.
- Application Lifecycle Management:
- Manage the entire lifecycle of applications, from planning and development to deployment and maintenance.
- Oversee the development, testing, and implementation of new applications.
- Service Delivery: Ensure the effective delivery of services to internal customers in line with organisational and functional requirements.
- Project Management: Execute projects based on corporate and business initiatives. Ensure strong controls and governance of project delivery in line with Europe Africa IT PMO guidelines.
- Continuous Improvement: Drive ongoing process improvement initiatives to enhance service quality and customer satisfaction.
- Vendor Management: Manage (application) service suppliers, ensuring a close working relationship and delivery to agreed contractual terms.
- Reporting: Prepare and deliver regular reports to key stakeholders in relation to Service Delivery Performance.
- Security and Compliance: Ensure that the applications and associated developments and project conform to TK Elevator’s security protocols.
Who we are looking for
- 5 years’ experience working within the IT field, preferably service or application management.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience of various application technical stacks and a solid knowledge of service delivery principles; Experience in ERP and field systems is a plus
- Strong understanding of ITIL best practices and service management frameworks.
- The ability to build and maintain effective relationships with stakeholders at all levels.
- Excellent problem-solving and analytical skills.
- Strong understanding of IT security and compliance requirements.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to manage multiple projects simultaneously; proven track record in project management is a plus.
What we offer
- Competitive salary paid on a monthly basis
- 34 days holiday, inclusive of bank holidays
- Attractive company pension scheme
- Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
- Life Assurance Scheme - 4x annual salary
- Free access to premium health and wellbeing apps
- Subsidised gym membership
- Industry-leading enhanced maternity and paternity provision
- Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
- Long Service award scheme, with holiday benefits
- Employee Assistance Programme
- Refer a friend scheme
Additional information
As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.
Job details
| Posting date: | 2025/04/11 |
|---|---|
| Experience level: | Experienced professionals |
| Contract limitation: | Permanent, Full Time |
| Work Modality: | Hybrid |
| Job family: | Information Technology |
| Industry: | Engineering & urban mobility |
| Job number: | UK_IRL_TKE00027 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
