Operations Coordinator- Service (Boston)
CareerJob searchOperations Coordinator- Service (Boston)

Operations Coordinator- Service (Boston)

TK Elevator CorporationWestwood, Massachusetts, United States

What we expect

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Coordinator- Service in Boston, MA.

Responsible for performing all administrative duties associated with processing service contracts, customer changes and supporting the service sales department as needed.

ESSENTIAL JOB FUNCTIONS: 

  • Assist with daily dispatching, off-route activity, and scheduling coordination. Participate in daily morning huddles to review sick units, labor availability, and scheduling adjustments.
  • Generates proposals for code compliance and state work in New Hampshire and Maine.
  • Coordinates compliance work with service and repair superintendents, managers and technicians.
  • Oversee orders, records, proposals, permits, testing, and projects for customers, vendors, and TKE employees.
  • Coordinates with clients on action items, inquiries, and proposals.
  • Work with State to document compliance and completion of work.
  • Work with vendors for scheduling and permits
  • Facilitate accurate and efficient billing information.
  • Assist with processing certificates of insurance.
  • occasionally lift and/or move up to 20 pounds.
  • Performs other duties as assigned.

Who we are looking for

EDUCATION & EXPERIENCE:

  • High school diploma or GED
  • One year certificate from college or technical school preferred
  • Three to six months related experience and/or training in basic business administration
  • Some elevator repair administrative work preferred
  • Oracle/Salesforce database knowledge

What we offer

Salary range is $55,000 - $70,000 paid hourly and the role offers an annual incentive program. Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

  • Medical, dental, and vision coverage
  • Flexible spending accounts (FSA)
  • Health savings account (HSA)
  • Supplemental medical plans
  • Company-paid short- and long-term disability insurance
  • Company-paid basic life insurance and AD&D
  • Optional life and AD&D coverage
  • Optional spouse and dependent life insurance
  • Identity theft monitoring
  • Pet insurance
  • Company-paid Employee Assistance Program (EAP)
  • Tuition reimbursement
  • 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

  • 15 days of vacation per year
  • 11 paid holidays each calendar year (10 fixed, 1 floating)
  • Paid sick leave, per company policy
  • Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Additional information

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.

Contact

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.

Elevatorjobs.AMS@tkelevator.com

Job details

Posting date:2026/04/17
Experience level:Experienced professionals
Contract limitation:Permanent, Full Time
Work Modality:On Site
Job family:Customer Services
Industry:Engineering & urban mobility
Job number:US_901745_ET_TKELECP12921

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.

Unsolicited Submissions from Recruitment Agencies and Third Parties

TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.

Benefits

Health and Safety

Highest standards and a wide range of health promotion and healthcare activities.

Highest standards and a wide range of health promotion and healthcare activities.

Collaboration

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Development

Training and education programs to help you develop professionally and personally.

Training and education programs to help you develop professionally and personally.

Compensation and benefits

Fair working conditions and competitive pay are an important basis for us.

Fair working conditions and competitive pay are an important basis for us.

Diversity

We promote an open and tolerant work culture.

We promote an open and tolerant work culture.

Work Life Balance

We guarantee regular working hours to support work-life balance.

We guarantee regular working hours to support work-life balance.

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and paid time off

Paid vacation, sick leave and personal days.

Paid vacation, sick leave and personal days.

Sustainability

We act with responsibility and environmental awareness.

We act with responsibility and environmental awareness.

Onboarding

Individual and personal support to help you get started in your new job.

Individual and personal support to help you get started in your new job.

401(k) Plan

We have various financial models to give you individual support.

We have various financial models to give you individual support.

Quiénes somos

TK Elevator (TKE) es un líder global en transporte vertical y movilidad urbana. Ofrecemos soluciones de ingeniería que mantienen el mundo en movimiento, incluyendo el diseño, la instalación y el mantenimiento de ascensores, escaleras mecánicas, pasillos móviles, montacargas, pasarelas de embarque para pasajeros, salvaescaleras, plataformas elevadoras y ascensores residenciales. También realizamos modernizaciones y proporcionamos servicio multimarca, en cualquier lugar y en cualquier momento. Gracias a nuestras soluciones digitales y de inteligencia artificial, en TKE derribamos los límites de la movilidad urbana. TK Elevator se convirtió en una empresa independiente tras su separación del grupo thyssenkrupp en 2020. La compañía alcanzó unas ventas de 9.200 millones de euros en el ejercicio fiscal 2024/2025. Con alrededor de 50.000 empleados, 25.000 técnicos de servicio y más de 1.000 centros de soporte en todo el mundo, nos mueve lo que mueve a las personas. TKE – Move Beyond.

Más información

Diversity, Equity & Inclusion

En TK Elevator entendemos, respetamos y apreciamos que cada persona es diferente. Respetamos a cada persona como individuo. Creemos que cuando nuestros empleados aportan su auténtico yo al trabajo y los reconocemos como tales, fomentamos una cultura de igualdad de oportunidades, confianza mutua y respeto. En TK Elevator aceptamos la diversidad y damos la bienvenida a todo el mundo, independientemente de su etnia, nacionalidad, género o expresión de género, edad, origen social, religión o creencias, orientación sexual, discapacidad, estado civil o cualquier otra característica o condición protegida por la ley.

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