Operations Coordinator- Service (Oakland)
TK Elevator Corporation — San Leandro, California, United States
What we expect
Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS:
- Performs Install Base maintenance as needed. Creates safety inspection tickets.
- Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
- Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
- Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
- Tracks Operations systems and tool audits.
- Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department.
- Assists managers with safety meetings and maintains documentation.
- Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
- Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
- Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
- Sends copy of down payment checks to Accounts Receivable. Submits checks sent to branch for service to lockbox.
- Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
- Assigns tickets to mechanics, as needed.
- Compiles data/information for legal to compile the required documentation.
- Prepares badging applications and tracking; orders uniforms for service, as needed.
- Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
- Reviews Work in Progress report (weekly) and submits to regional billers.
- Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
- Codes local Accounts Payable invoices and forward to Oracle Invoice email.
- Manages vehicles and submits change forms to LeasePlan.
Who we are looking for
EDUCATION & EXPERIENCE:
- High school diploma or GED (general education degree) required; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience.
- Some elevator administrative work preferred.
- Oracle database knowledge preferred
The employee must occasionally lift and/or move up to 20 pounds.
What we offer
Salary range $28-$35 per hour with an annual bonus program of 0% - 8%.
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
- Medical, dental, and vision coverage
- Flexible spending accounts (FSA)
- Health savings account (HSA)
- Supplemental medical plans
- Company-paid short- and long-term disability insurance
- Company-paid basic life insurance and AD&D
- Optional life and AD&D coverage
- Optional spouse and dependent life insurance
- Identity theft monitoring
- Pet insurance
- Company-paid Employee Assistance Program (EAP)
- Tuition reimbursement
- 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
- 15 days of vacation per year
- 11 paid holidays each calendar year (10 fixed, 1 floating)
- Paid sick leave, per company policy
- Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
Additional information
TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.
Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.
Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
Job details
| Posting date: | 2026/03/03 |
|---|---|
| Experience level: | Experienced professionals |
| Contract limitation: | Permanent, Full Time |
| Work Modality: | On Site |
| Job family: | Customer Services |
| Industry: | Engineering & urban mobility |
| Job number: | US_901745_ET_TKELECP12973 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
Unsolicited Submissions from Recruitment Agencies and Third Parties
TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.
