Field Operations Supervisor, Maintenance
TK Elevator Canada Ltd — ScarboroughOntario, Canada
Who we are
TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live.
What we expect
Responsibilities
- Strategic and Operational Leadership: Develop and implement strategic plans to manage employee assignments effectively, aligning with contractual obligations, budgetary needs, and compliance requirements. Direct field labor forces and support personnel to meet or exceed customer expectations in scheduling and service delivery.
- Employee and Safety Management: Oversee all aspects of employee management, including hiring, training, discipline, and termination. Ensure compliance with safety standards as outlined by company policies and the provincial Health and Safety Act. Investigate and address safety incidents to prevent future occurrences.
- Training and Development: Lead regular 'Toolbox Talk' meetings and training sessions to enhance staff skills, ensure safety protocol adherence, and foster industry best practices.
- Client and Contractor Relations: Build and maintain strong relationships with property managers and other stakeholders. Strive to exceed expectations through proactive communication and collaboration.
- Quality Assurance and Resource Management: Monitor work processes, provide technical guidance, and ensure the availability and efficient use of materials, tools, and equipment. Ensure quality standards are met through clear, consistent oversight and support.
- Customer Service and Company Growth: Deliver exceptional customer service, resolving issues efficiently to maintain satisfaction. Demonstrate a commitment to the company's vision and goals, actively contributing to its growth and success.
- Other duties as assigned
Who we are looking for
- Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field.
- Strong understanding of industry standards and field operations, especially in maintenance, modernization, or repair of technical systems.
- Competent in the use of essential business software, with the ability to quickly adapt to new systems and technologies.
- Proven ability to read and interpret technical documents and specifications, with strong mechanical and electrical comprehension skills.
- Demonstrated experience in people management, including the ability to lead, inspire trust, and gain commitment from a diverse team.
- Excellent customer service and project management skills, with a strong focus on delivering high-quality outcomes.
- Skilled in conflict resolution, with the ability to address issues promptly and maintain a positive work environment.
- Ability to work effectively under pressure, manage multiple tasks, and thrive in a fast-paced setting.
- Exceptional interpersonal and communication skills, with experience engaging with employees, customers, and stakeholders at all levels, both internally and externally.
- Valid G drivers license and the ability to travel and work within the GTA and surrounding area as needed based on operational requirements
What we offer
- Total compensation range $120,000 to $165,000
- This role offers a car allowance or company vehicle and fuel card
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Bonus plans for all positions
- Wellness Program
Additional information
TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, age or any other protected status required by applicable law.
This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.
As part of our recruitment process, TK Elevator may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or recruitment team
Contact
Please use the contact below for job specific requests and include the Job-ID.
Elevatorjobs.AMS@tkelevator.com
Job details
| Posting date: | 2026/04/01 |
|---|---|
| Experience level: | Experienced professionals |
| Contract limitation: | Permanent, Full Time |
| Work Modality: | On Site |
| Job family: | Customer Services |
| Industry: | Engineering & urban mobility |
| Job number: | CA_ET_TKELEV00378 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
Unsolicited Submissions from Recruitment Agencies and Third Parties
TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.
