Global Digital Operations Manager (d/f/m)
TK ELEVATOR IBERICA HOLDING, SL UNIPERSONAL — Madrid, Spain
Who we are
TK Elevator (TKE) is a global leader in vertical transportation and urban mobility. We provide engineering that keeps the world moving, including design, installation, and maintenance of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – including multi-brand modernization and service any place, any time. With TK Elevator’s AI and digital solutions there are no longer any limits to urban mobility. TK Elevator became independent following its separation from the thyssenkrupp group in 2020. The company achieved sales of €9.2 billion in fiscal year 2024/2025. With around 50,000 employees, 25,000 service technicians and over 1,000 support centers globally, we are moved by what moves people. TKE – Move Beyond.
What we expect
Digital Operations Centers (DOC) at TKE intend to translate data into actionable insights for our service and sales workforce in field operations, all geared towards improving performance of our customers’ elevators and escalators. At multiple locations worldwide we run DOC’s where top experts from elevator domain, data and field operations gather. We are now ready to accelerate the impact of our DOCs. We will actively drive global learning across the world – Americas, Europe and Asia. We are seeking a highly motivated individual to join our global DOC team, located in Düsseldorf. The ideal candidate has gained first professional experience in designing processual and organizational setups, ideally within a consulting or corporate role. The Analyst role is key to leverage the successful impact of local DOC’s at global scale.
- Closely collaborate with global DOC leadership
- Improve processual and organizational setup of global DOC collaboration model
- Drive and develop regular reports on progress and effectiveness of globally distributed DOC’s
- Conduct market intelligence research on peer competition and their approaches similar to DOC at TK Elevator
- Conduct market intelligence research on different industries’ approaches similar to DOC at TK Elevator
- Create training and communication material (e.g. power point and video) to explain DOC’s to the wider TKE organization
Who we are looking for
- Bachelor’s or Master’s degree in business, economics, technical or engineering program or a comparable subject
- At least 2 years professional experience with exposure to process and organization design in a consulting or corporate role
- High proficiency in the core MS Office suite of applications, ideally additional PowerBI skills
- Understanding of the B2B world in a Service context
- Competence in data analysis and passion for data-driven business focused innovation in industrial services
- Fluent in English; German is a plus
- Position located in Madrid
What we offer
- Health and Safety –Highest standards and a wide range of health promotion and healthcare activities
- Flexibility –We support, for example, through flexible yet regulated working hours and remote working options
- Collaboration & diversity –Collegiality is of huge importance – we treat everyone with respect and appreciation
- Development –Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally
- Creative leeway –We offer an environment in which you can try out new solutions in a no-blame-culture
- Sustainability –We act with responsibility and environmental awareness
- Work environment –We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets
Additional information
At TK Elevator, we aim to embrace diversity and welcome everyone -no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.
Do you have a disability and would like to work with us? Then we look forward to your application!
As a signatory of the Charter of Diversity, TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. Although we are not completely barrier-free yet, we are working every day to improve ourselves. Let’s overcome barriers together and work on individual solutions that work for you.
Contact
Please apply online in English, including your notice period and salary expectation.
Talent Acquisition
Uwe Hüsken
Job details
| Posting date: | 2026/03/01 |
|---|---|
| Experience level: | Experienced professionals |
| Contract limitation: | Permanent, Full Time |
| Work Modality: | Hybrid |
| Job family: | Information Technology |
| Industry: | Engineering & urban mobility |
| Job number: | ES_ET_EA_IBA_TKE00818 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
Unsolicited Submissions from Recruitment Agencies and Third Parties
TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.
