Role Responsibilities

• Oversee all aspects of employee lifecycle, including hiring, training, performance management, learning & development and departures.. Conduct performance evaluations, coaching, and development plans for direct reports. Develop a culture of accountability and continuous improvement.  Inspire followership.
• Foster a strong safety-first culture by conducting regular audits, enforcing strict compliance with regulations and the company’s internal safety program, conducting regular training, and holding teams accountable to the highest safety standards to prevent incidents and ensure a secure work environment. Lead regular 'Toolbox Talk' meetings and training sessions to enhance employee skills, ensure safety protocol adherence, and foster industry best practices.
• Develop and implement plans to manage employee assignments effectively, aligning with contractual obligations, budgetary needs, and compliance requirements. Direct field labor forces and support personnel to meet or exceed customer expectations in scheduling and maintenance delivery. Manage departmental budgets, costs and profitability with effective & efficient allocation of resources.
• Build and maintain strong relationships with key stakeholders. Strive to exceed expectations through proactive communication and collaboration. Deliver exceptional customer service, resolving issues efficiently to maintain satisfaction. Demonstrate a commitment to the company's vision and goals, actively contributing to its growth and success.
• Quality Assurance and Resource Management: Monitor work processes, provide technical guidance, and ensure the availability and efficient use of materials, tools, and equipment. Ensure quality standards are met through clear, consistent oversight and support.

Role Qualifications

• Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field.
• Demonstrated experience in people management, including the ability to lead, inspire, develop trust, and gain commitment from a diverse team. Ability to develop & grow team capabilities to deliver excellent service.
• Exceptional interpersonal and communication skills, with experience engaging with employees, customers, and stakeholders at all levels, both internally and externally.
• Strong financial acumen, with experience managing budgets and cost control. Familiarity with sales processes related to repair and modernization projects.
• Proven ability to read and interpret technical documents and specifications, with strong mechanical and electrical comprehension skills.
• Skilled in conflict resolution, with the ability to address issues promptly and maintain a positive work environment.
• Ability to work effectively under pressure, manage multiple tasks, and thrive in a fast-paced setting.
• Proficiency in MS Office (Excel, Word, Outlook) and enterprise resource planning (ERP) systems with ability to adapt to new processes & systems.
• Knowledge of elevator codes, safety regulations, and industry best practices (TSSA, CSA B44).
• Experience working in a unionized environment and managing to a collective agreement.
• Valid driver’s license and ability to travel within the Downtown & Greater Toronto Area as needed based on operational needs.

Additional information

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, colour, religion, sexual orientation, gender identity, national origin, disability, age and veteran status, or any other protected status required by applicable law.