ProdOps Specialist – Embedded System and Components
TK Elevator Brasil (GUA) — Guaíba, Rio Grande, Brasil
Quem somos
People are at the heart of everything we do at TK Elevator: we work as a team, we care about the safety of others and we share a common vision to keep the world moving. This is your opportunity to go further and impact the future of urban mobility. what we expect.
Nossas expectativas
Key Responsibilities
- Product–DevOps Liaison
- Act as the primary bridge between Product and DevOps teams.
- Translate business and product requirements into operational and technical actions.
- Ensure alignment between product roadmap priorities and technical implementation.
Incident & Operational Management
- Manage and prioritize high-impact trouble tickets (including device/firmware incidents) under short SLAs.
- Use ITSM tools (such as Jira/ServiceNow) for incident tracking and follow-up.
- Support root cause analysis and drive remediation efforts for recurring issues across cloud, firmware, and hardware layers, using field telemetry and production data where available.
Technical Expertise
- Partner with engineering teams to ensure operational readiness and high-quality delivery across cloud services and embedded systems (firmware, device OS, edge runtimes).
- Support release processes for firmware and device software, including build provenance, artifact signing, and reproducible builds where applicable.
- Understand embedded platforms and constraints and how they affect operability, logging, and incident response.
- Work with teams using embedded Linux and/or RTOS environments to translate operational needs into implementable requirements.
- Ensure device security best practices are operationalized: secure boot, key management, vulnerability triage and supply-chain controls.
Embedded Components & Device Software Focus
- Own the operational and delivery lifecycle of reusable components, including embedded software deliverables (e.g., firmware modules, SDKs, UI widgets, shared libraries) used across products, devices, and services.
- Establish observability for embedded components and devices (structured logging, metrics, tracing, crash dumps, device telemetry) and monitor adoption, performance, battery/memory behavior, and reliability in production.
Embedded Systems Operations & Reliability
- Operate and improve the reliability of connected-device deployments: fleet health dashboards, telemetry quality, alerting, and SLOs/SLAs appropriate for device and backend dependencies.
- Coordinate triage for issues (device resets, boot failures, connectivity degradation, sensor/peripheral faults) and lead cross-team swarming with firmware, hardware, cloud, and support.
- Drive incident postmortems that account for embedded realities (hardware variance, environmental conditions, intermittent connectivity) and track corrective actions through closure.
- Partner with Manufacturing/Quality to define release gates, factory programming flows, provisioning, and traceability (serials, hardware revisions, build IDs).
Stakeholder Communication
- Build and maintain trust with stakeholders at all levels, including external partners.
- Provide clear, proactive updates on operational health, priorities, and project progress.
- Recommend improvements to processes, tooling, and execution to enhance efficiency and product reliability.
- Promote DevOps best practices such as automation, observability, and CI/CD optimization.
Quem buscamos
Qualifications:
We are looking for a highly skilled ProdOps Specialist to serve as the vital connection between our Product Management and DevOps/Engineering teams—particularly in environments that include embedded systems, connected devices (IoT), and firmware-driven products. This role ensures that product strategy, technical delivery, and operational performance stay aligned throughout the product lifecycle.
The ideal candidate is proactive, technically strong, and comfortable working across diverse teams to drive clarity, stability, and efficiency in both product development and operations. You have hands-on familiarity with embedded/edge delivery constraints (hardware dependencies, real-time performance, long device lifecycles) and can partner effectively with firmware, hardware, cloud, and security stakeholders.
Education: Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
Language:
Proficient English communication skills, both written and spoken.
O que oferecemos
Health care, Dental care, Bonus, Private pension, Program for pregnant women, Social support program, Life insurance, Telemedicine, Telenutrition, Telepsychology, Restaurant, Transportation.
Outras informações
TK Elevator prides itself on being an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, ethnicity, gender, religion, sexual orientation, disability or age.
Detalhes da vaga
| Data de publicação: | 2026/04/29 |
|---|---|
| Nível de experiência: | Profissionais experientes |
| Limitação do contrato: | Por tempo indeterminado, Período integral |
| Modalidade de Trabalho: | Híbirido |
| Grupo do Cargos: | Pesquisa e Desenvolvimento e Inovações |
| Indústria: | Engenharia e Mobilidade Urbana |
| Número da vaga: | BRA_ET_BULA_TK_ELEVA79159 |
Prazo de inscrição: enquanto a publicação do cargo estiver em nossa página de carreiras, estamos em busca de candidatos adequados (m/f/d). Vamos lá! Aguardamos sua inscrição!
Envios não solicitados de agências de recrutamento e terceiros
A TK Elevator não aceita perfis, candidaturas ou currículos enviados por agências de recrutamento, empresas de seleção ou terceiros, a menos que haja um acordo escrito prévio assinado por um representante autorizado da TK Elevator.
