Customer Service Administrator
TK Elevator UK Ltd — Nottingham, England, United Kingdom
The Company
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
What we expect
We are looking for a passionate Customer Service Administrator to join our National Service Team, who will report to our Customer Service Manager. This role will support the company's service business by keeping the service administration up to date and answering/directing customer calls.
As a Customer Service Administrator, your day to day will include:
- Processing addition, cancellation and amendment’s in a timely manner
- Ensuring all the relevant documents are attached to the account
- Applying monthly uplifts and sending uplift prelists
- Uplifting callout rates on monthly basis
- Invoicing Service Contracts
- Assisting with any contract processing related queries
- Providing Branch Support with any Service Administration related tasks
- Updating our systems with the relevant information provided by branches
- Answering incoming calls in professional manner, logging the callouts and allocating engineers
- Answering autodialler calls and logging the callouts in Navision and allocating engineers
- Providing support to the Customers over the phone
- Adhoc reporting
- Monitoring and answering relevant mailboxes
Who we are looking for
- GCSE Maths and English
- Strong Microsoft Office and database skills.
- Experience working in a similar role
- Excellent Customer Service Skills
- Highly motivated, reliable and hardworking
- Positive attitude and effective communicator
- Excellent time management skills, highly organised, approachable and flexible
- Ability to manage many tasks and prioritise appropriately
- Strong organisational and people skills
- Excellent time management skills.
- Consistently works to deadlines
What we offer
- Competitive salary paid on a monthly basis
- 34 days holiday, inclusive of bank holidays
- Attractive company pension scheme
- Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
- Life Assurance Scheme - 4x annual salary
- Free access to premium health and wellbeing apps
- Subsidised gym membership
- Industry-leading enhanced maternity and paternity provision
- Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
- Long Service award scheme, with holiday benefits
- Employee Assistance Programme
- Refer a friend scheme
Additional information
As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.
Job details
| Posting date: | 2024/09/10 |
|---|---|
| Experience level: | Career starters (0-2 years) |
| Type of contract: | Permanent, Full-time |
| Work mode: | Hybrid |
| Job field: | Customer Services |
| Industry: | Engineering & urban mobility |
| Job number: | JPT_ALL01016 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
