Customer Service Advisor
TK Elevator UK Ltd — Nottingham, England, United Kingdom
The Company
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
What we expect
We are looking for a passionate Customer Service Advisor to join our National Service Team, who will report to our Customer Service Manager. This role will support the company's service business by logging customer and emergency call outs and dispatching to our engineers in line with customer and company SLA’s.
As a Customer Service Advisor, your day to day will include:
- Log and dispatch call outs raised by customers
- Answer customer queries over the phone and email
- Ensure the timely recording of any safety incidents and customer complaints
- Answer and dispatch emergency call outs
- Provide support to the Branches with any callout related queries
- Engage in monthly completion of Net Promoter Score Customer surveys
- Updating our systems with the relevant information provided by branches
- Answering incoming calls in professional manner, logging the callouts and allocating engineers
- Answering autodialler calls and logging the callouts in Navision and allocating engineers
- Providing support to the Customers over the phone
- General Admin and KPI reporting
Who we are looking for
- GCSE Maths and English
- Strong Microsoft Office and database skills.
- Experience working in a similar role
- Excellent Customer Service Skills
- Highly motivated, reliable and hardworking
- Positive attitude and effective communicator
- Excellent time management skills, highly organised, approachable and flexible
- Ability to manage many tasks and prioritise appropriately
- Strong organisational and people skills
- Consistently works to deadlines
What we offer
- Monday to Friday (no weekends)
- Competitive salary paid on a monthly basis
- 34 days holiday, inclusive of bank holidays
- Attractive company pension scheme
- Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
- Life Assurance Scheme - 4x annual salary
- Free access to premium health and wellbeing apps
- Subsidised gym membership
- Industry-leading enhanced maternity and paternity provision
- Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
- Long Service award scheme, with holiday benefits
- Employee Assistance Programme
- Refer a friend scheme
Additional information
As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.
Job details
| Posting date: | 2024/10/15 |
|---|---|
| Experience level: | Career starters (0-2 years) |
| Type of contract: | Permanent, Full-time |
| Work mode: | Hybrid |
| Job field: | Customer Services |
| Industry: | Engineering & urban mobility |
| Job number: | JPT_ALL01084 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
