Customer Service Apprentice
TK Elevator UK Ltd — Nottingham, England, United Kingdom
Who we are
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
What we expect
This is an exciting opportunity to join our busy customer services department. We are looking to recruit a self-motivated, innovative individual with excellent attention to detail and interpersonal skills.
As an Apprentice you will be supported and receive training to learn and develop to fulfil the Customer Service Advisor role. You will support TK Elevators service business by logging customer and emergency call outs and dispatching to our engineers inline with customer and company SLA’s.
Duties to include:
- Log and dispatch call outs raised by customer
- Answer customer queries over multiple platforms (phone/email)
- Ensure the timely recording of any safety incidents and customer complaints
- Answer and dispatch emergency call outs
- Providing support to the Branches with any callout related queries (including OOH queries)
- Engage in monthly completion of Net Promoter Score .Customer surveys
- General Admin and KPI reporting
Who we are looking for
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- Organisation skills
- Customer care skills
- Administrative skills
- Initiative
- Previous experience
- Positive attitude
What we offer
As an Apprentice you will receive 33 days holiday a year, which increases with length of service, access to a company health cash scheme (BHSF), network benefits, company pensions and discounts and access to Gyms Nationwide.
Additional information
Wage
£15,487.84 a year
Training course:
Customer service specialist (level 3)
Hours:
Monday – Thursday – 8:30am – 5pm Friday – 8:30am – 3:45pm
37 hours 30 minutes a week
Duration
1 year 3 months
Positions available
1
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
MILLBROOK MANAGEMENT SERVICES LIMITED
Job details
| Posting date: | 2025/09/17 |
|---|---|
| Experience level: | Apprenticeship |
| Contract limitation: | Permanent, Full Time |
| Work Modality: | On Site |
| Job family: | Customer Services |
| Industry: | Engineering & urban mobility |
| Job number: | JPT_ALL01429 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
Unsolicited Submissions from Recruitment Agencies and Third Parties
TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.
