The first 3 letters in the workplace are Y-O-U!

TK Elevator is currently seeking an experienced Order Fulfillment & Escalation Coordinator in Germantown, TN.

Responsible for supporting order management, customer service escalations, and project coordination across all lines of business. This position plays a key role in ensuring accurate order processing, production readiness, and issue resolution, while driving alignment between Engineering, Manufacturing, Supply Chain, and Field Operations.

The Coordinator serves as a liaison between internal functions and external stakeholders, helping to remove roadblocks, prioritize critical orders, and deliver high-quality service in a fast-paced environment. This role requires strong organizational skills, attention to detail, and the ability to lead through influence. It reports directly to a departmental manager.

ESSENTIAL JOB FUNCTIONS:

• Serve as a subject matter expert (SME) across multiple departments, providing
  operational guidance and system knowledge to ensure consistent execution of
  business processes within Order Management & Fulfillment.
• Serve as the primary point of contact for customer service reqeusts, coordinating resolution efforts across departments and ensuring timely, professional communication with stakeholders.
• Collaborate with teams in Engineering, Manufacturing, Planning, and Logistics to
  align on production priorities, capacity planning, and delivery schedules.
• Monitor critical orders and escalated cases across multiple lines of business; identify risks, track progress, and implement corrective actions as needed.
• Lead escalation and coordination meetings with both internal teams and external customers to address project challenges and maintain alignment.
• Maintain accurate and up-to-date tracking records for critical orders, including
  timelines, notes, material status, and project milestones.
• Partner with Supply Chain and Procurement to expedite high-priority material and component deliveries.
• Support business continuity by helping to stabilize critical order flow during supply chain constraints or production disruptions.
• Update and maintain order data in key systems such as COPICS, Barcode, and factory planning tools to reflect real-time changes and ensure production readiness.
• Release jobs to manufacturing and deliver complete, accurate job packets to the shop floor; track completion status and coordinate changes as needed.
• Investigate and resolve issues related to callbacks, missing documentation, or delayed material impacting order fulfillment.
• Review and analyze documentation for use in the preparation of
• Modernization (MOD) & Components submittal data including quoted prices,
  architectural drawings, and surveys.
• Review and make necessary changes to quoted prices based on customer driven
  changes to ensure accuracy and completeness of data presented for submittal
  drawings.
• Coordinate and manage complex Components and MOD projects from order entry through release, ensuring alignment with technical specifications, architectural drawings, and quoted pricing.
• Adjust schedules and communicate updates to stakeholders across multiple
  production facilities and the Customer Service Center.
• Provide mentorship and on-the-job training for junior coordinators; serve as a lead for best practices and knowledge sharing.
• Ability to resolve conflicts and make decisions in absence of direct
  supervisor.
• Recommend and implement continuous improvement initiatives to enhance order accuracy, service responsiveness, and cross-functional communication.

EDUCATION & EXPERIENCE:

• High School Diploma required.
• Associate’s or Bachelor’s degree in Business, Engineering, or related field preferred.
• Minimum 3–5 years of experience in production scheduling, project coordination, or a related field.
• Strong knowledge of manufacturing systems (COPICS, Barcode) and project
  management tools.
• Excellent organizational, communication, and problem-solving skills.
• Ability to read and interpret technical drawings and specifications.
• Proven ability to lead teams and train peers in technical processes and procedures.
• Adaptability and ability to prioritize and manage multiple responsibilities in a dynamic environment.
• Minimum of three or more years' experience in a manufacturing or warehouse
  environment required.
• Minimum of three or more years' experience working with integrated computer
  programs, applications and database experience required.
  
  

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator or call 1-844-427-5461.