Order Fulfillment & Escalation Coordinator (Germantown)
CareerJob searchOrder Fulfillment & Escalation Coordinator (Germantown)

Order Fulfillment & Escalation Coordinator (Germantown)

TK Elevator CorporationMemphis, Tennessee, United States

What we expect

The first 3 letters in the workplace are Y-O-U!

TK Elevator is currently seeking an experienced Order Fulfillment & Escalation Coordinator in Germantown, TN.

Responsible for supporting order management, customer service escalations, and project coordination across all lines of business. This position plays a key role in ensuring accurate order processing, production readiness, and issue resolution, while driving alignment between Engineering, Manufacturing, Supply Chain, and Field Operations.

The Coordinator serves as a liaison between internal functions and external stakeholders, helping to remove roadblocks, prioritize critical orders, and deliver high-quality service in a fast-paced environment. This role requires strong organizational skills, attention to detail, and the ability to lead through influence. It reports directly to a departmental manager.

ESSENTIAL JOB FUNCTIONS:

  • Serve as a subject matter expert (SME) across multiple departments, providing
    operational guidance and system knowledge to ensure consistent execution of
    business processes within Order Management & Fulfillment.
  • Serve as the primary point of contact for customer service reqeusts, coordinating resolution efforts across departments and ensuring timely, professional communication with stakeholders.
  • Collaborate with teams in Engineering, Manufacturing, Planning, and Logistics to
    align on production priorities, capacity planning, and delivery schedules.
  • Monitor critical orders and escalated cases across multiple lines of business; identify risks, track progress, and implement corrective actions as needed.
  • Lead escalation and coordination meetings with both internal teams and external customers to address project challenges and maintain alignment.
  • Maintain accurate and up-to-date tracking records for critical orders, including
    timelines, notes, material status, and project milestones.
  • Partner with Supply Chain and Procurement to expedite high-priority material and component deliveries.
  • Support business continuity by helping to stabilize critical order flow during supply chain constraints or production disruptions.
  • Update and maintain order data in key systems such as COPICS, Barcode, and factory planning tools to reflect real-time changes and ensure production readiness.
  • Release jobs to manufacturing and deliver complete, accurate job packets to the shop floor; track completion status and coordinate changes as needed.
  • Investigate and resolve issues related to callbacks, missing documentation, or delayed material impacting order fulfillment.
  • Review and analyze documentation for use in the preparation of
  • Modernization (MOD) & Components submittal data including quoted prices,
    architectural drawings, and surveys.
  • Review and make necessary changes to quoted prices based on customer driven
    changes to ensure accuracy and completeness of data presented for submittal
    drawings.
  • Coordinate and manage complex Components and MOD projects from order entry through release, ensuring alignment with technical specifications, architectural drawings, and quoted pricing.
  • Adjust schedules and communicate updates to stakeholders across multiple
    production facilities and the Customer Service Center.
  • Provide mentorship and on-the-job training for junior coordinators; serve as a lead for best practices and knowledge sharing.
  • Ability to resolve conflicts and make decisions in absence of direct
    supervisor.
  • Recommend and implement continuous improvement initiatives to enhance order accuracy, service responsiveness, and cross-functional communication.

Who we are looking for

EDUCATION & EXPERIENCE:

  • High School Diploma required.
  • Associate’s or Bachelor’s degree in Business, Engineering, or related field preferred.
  • Minimum 3–5 years of experience in production scheduling, project coordination, or a related field.
  • Strong knowledge of manufacturing systems (COPICS, Barcode) and project
    management tools.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to read and interpret technical drawings and specifications.
  • Proven ability to lead teams and train peers in technical processes and procedures.
  • Adaptability and ability to prioritize and manage multiple responsibilities in a dynamic environment.
  • Minimum of three or more years' experience in a manufacturing or warehouse
    environment required.
  • Minimum of three or more years' experience working with integrated computer
    programs, applications and database experience required.

Additional information

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator or call 1-844-427-5461.

Contact

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.

Elevatorjobs.AMS@tkelevator.com

Job details

Posting date:2025/05/15
Experience level:Experienced professionals
Type of contract:Permanent, Full Time
Work mode:On Site
Job field:Production and Manufacturing
Industry:Engineering & urban mobility
Job number:US_901745_ET_TKELECP12185

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.

Benefits

Health and Safety

Highest standards and a wide range of health promotion and healthcare activities.

Highest standards and a wide range of health promotion and healthcare activities.

Collaboration

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Development

Training and education programs to help you develop professionally and personally.

Training and education programs to help you develop professionally and personally.

Compensation and benefits

Fair working conditions and competitive pay are an important basis for us.

Fair working conditions and competitive pay are an important basis for us.

Diversity

We promote an open and tolerant work culture.

We promote an open and tolerant work culture.

Work Life Balance

We guarantee regular working hours to support work-life balance.

We guarantee regular working hours to support work-life balance.

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and paid time off

Paid vacation, sick leave and personal days.

Paid vacation, sick leave and personal days.

Sustainability

We act with responsibility and environmental awareness.

We act with responsibility and environmental awareness.

Onboarding

Individual and personal support to help you get started in your new job.

Individual and personal support to help you get started in your new job.

401(k) Plan

We have various financial models to give you individual support.

We have various financial models to give you individual support.

Wer wir sind

Mit Kunden in über 100 Ländern, die von mehr als 50.000 Mitarbeitenden betreut werden, erzielte TK Elevator im Geschäftsjahr 2022/2023 einen Umsatz von ca. 9 Mrd. €. Wir gewährleisten rund um den Globus ein hohes Maß an Kundenservice durch unser umfangreiches Netzwerk mit weltweit rund 1.000 Standorten. TK Elevator hat sich in den letzten Jahrzehnten als eines der führenden Aufzugsunternehmen der Welt etabliert und ist nach Abspaltung vom thyssenkrupp Konzern im August 2020 eigenständig. Den wichtigsten Geschäftsbereich des Unternehmens bildet das durch rund 25.000 Techniker repräsentierte Servicegeschäft. Das Produktportfolio reicht von standardisierten Aufzügen für kleinere Wohngebäude bis hin zu individuell angepassten Lösungen für Wolkenkratzer. Darüber hinaus bieten wir Fahrtreppen, Fahrsteige, Fluggastbrücken sowie Treppen- und Plattformlifte an. Integrierte Cloud-basierte Lösungen, wie beispielsweise unsere MAX Plattform, erweitern unser Dienstleistungsportfolio. Mit diesen digitalen Angeboten sind der urbanen Mobilität keine Grenzen mehr gesetzt. TKE – move beyond.

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Diversity, Equity & Inclusion

Bei TK Elevator verstehen, respektieren und schätzen wir, dass jeder Mensch anders ist. Wir achten jeden als Individuum. Wir sind davon überzeugt, dass wir eine Kultur der Chancengleichheit, des gegenseitigen Vertrauens und des Respekts fördern, wenn unsere Mitarbeiter ihr authentisches Selbst zur Arbeit mitbringen und wir sie als solche anerkennen. Bei TK Elevator wollen wir uns die Vielfalt zu eigen machen und heißen jeden willkommen - unabhängig von ethnischer Zugehörigkeit, Nationalität, Geschlecht oder Geschlechtsausdruck, Alter, sozialer Herkunft, Religion oder Weltanschauung, sexueller Orientierung, Behinderung, Familienstand oder anderen gesetzlich geschützten Eigenschaften oder Status.

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