Service Work Order Dispatch Coordinator
TK Elevator Corporation — Atlanta, Georgia, United States
What we expect
The first 3 letters in workplace safety are Y-O-U!
TK Elevator is currently seeking an experienced Service Work Order Dispatch Coordinator located in Atlanta, GA. This position works overnight 11PM - 7:30 AM (Fri -Wed)
This position will manage client systems to ensure the timely and accurate creation, dissemination, and documentation of work orders against deadlines. Supports the effective response of branch operations to emergent issues and vital to the time, resource and cost accounting of work performed by field employees. Work directly with dispatch agency for work order response.
ESSENTIAL JOB FUNCTIONS:
- Receives, verifies, and disseminates work requests from customers through work order systems (portals, emails, phone calls)
- Manages work orders, enters labor, contract and materials charges against the work orders and closes work orders when complete with NTLL customers and other Local Customers.
- Maintains the integrity of the work order system data.
- Processes confidential information.
- Maintains a complex filing system.
- Prioritize work in order to successfully meet the needs of internal and external customers.
- Develops process relative to the work control system.
- Direct communication with branch employees regarding response times, work order updates, and job completion.
- Direct communication with dispatch centralized team regarding NTL and NTLL customers.
Who we are looking for
EDUCATION & EXPERIENCE:
- HS Diploma or GED Equivalent
- 0-2 years’ experience with customer service and office administration necessary.
- Strong customer service focus.
- Excellent communication skills, both written and verbal.
- Strong computer skills.
- A cultivated attention to detail.
- Strong Microsoft Excel abilities
- Experience with facilities management, preferred
- Microsoft Office Suite Training/Experience, preferred
- Customer Work Order Interface Experience, preferred
- Personnel Dispatch Experience
Additional information
TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.
Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator or call 1-844-427-5461.
Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
Job details
Posting date: | 2024/10/15 |
---|---|
Experience level: | Experienced professionals |
Type of contract: | Permanent, Full-time |
Work mode: | Hybrid |
Job field: | Sales, Marketing and Communication |
Industry: | Engineering & urban mobility |
Job number: | US_901745_ET_TKELECP11582 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.