Supervisor- National Accounts Support
TK Elevator Corporation — Atlanta, Georgia, United States
What we expect
The first 3 letters in workplace safety are Y-O-U!
TK Elevator Corporation is seeking a Supervisor- National Accounts Support located in Atlanta, GA.
Responsible for supervising staff of National Account Billing Coordinators that handle contract set ups, changes, customer invoicing and collections for National Account Customers.
ESSENTIAL JOB FUNCTIONS:
- Supervises a staff of National Account Billing Coordinators including approving time and attendance, disciplinary measures, coaching, performance reviews, and skill development.
- Oversees the setup of new maintenance contracts, change request, customer invoicing and collections of National Account customers.
- Oversees National Contract Tracker and SLA for completion of new set ups and contract change request.
- Works with Region and Branch personnel for resolution on items escalated from National Account Biller.
- Responsible for monthly distribution of National Aging to Regional Finance Directors.
- Partner with Cash Applications on customer accounts and proper payment application to invoices.
- Acts as back-up for team members during vacation and/or high-volume work efforts.
- Collaboration and standardization of procedures with other shared services teams.
- Perform other duties, as assigned.
Who we are looking for
EDUCATION & EXPERIENCE:
- 5+ years experience in a business-to-business and/or business-to-consumer environment required.
- 3+ years experience in National Accounts or similar industry experience and college degree; or equivalent combination of education and experience
- 1+ year of Oracle or other ERP system experience
- 1+ year of supervisory experience required
- Ability to effectively supervise team members and work as a member of that team and organize work activities for other members of that team
- Demonstrated coaching/mentoring skills and issue management problem solving skills
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Additional information
TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.
Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator or call 1-844-427-5461.
Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
Job details
| Posting date: | 2025/05/22 |
|---|---|
| Experience level: | Experienced professionals |
| Type of contract: | Permanent, Full Time |
| Work mode: | Hybrid |
| Job field: | Customer Services |
| Industry: | Engineering & urban mobility |
| Job number: | US_901745_ET_TKELECP12215 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
