Training Manager – ITS
TK Elevator UK Ltd — Wythenshawe, England, United Kingdom
Who we are
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
TK Elevator’s service and maintenance operations are supported by our International Technical Services network (ITS): a global network of research centres and product experts dedicated to providing high-level technical support for our competitors’ elevators and escalators. ITS Manchester is a unique environment, with lift and escalator engineers alongside software and electronics specialists, working together to understand the latest technology developments in our industry and deliver solutions for our customers’ service requirements. The ITS network is committed to making our extensive knowledge in third-party maintenance accessible to each of TK Elevator’s service technicians across the world, so they are equipped to provide highest quality service and keep customers’ equipment moving.
What we expect
We are looking for an experienced Elevator & Escalator NVQ4 or equivalent engineer with training delivery and content creation to join our ITS division based in Manchester, reporting to the ITS Director. This role will be responsible for creating content and facilitate technical training across TK Elevator Business Unit Europe Africa (BU:EA), through understanding learning styles and learning architecture, as defined by the needs of the field organisation and the needs of the wider ITS business.
Support for our field technicians across BU:EA is also in scope of role, providing them with the knowledge, expertise and confidence to work on a diverse array of 3rd party elevator and escalator control systems in a safe and effective manner, working both independently and collaboratively with ITS Senior Leadership and as an extension to the Field Support Engineers team(s).
As the ITS Training Manager your day to day will include:
- Work in cooperation with ITS senior leadership team
- Ensure internal “Train-the-Trainer” sessions are provided where required.
- Build and expand upon cooperation and links with other ITS centres, SEED Campus Level Up and SCE (Budapest), etc
- Deliver MS Teams based training using video production hardware (automated HD cameras, video hubs, etc) & software (OBS, Video Pad, TeamViewer, etc.) and outside broadcasting techniques
- Deliver face to face training to groups of technicians both in a classroom environment and on-site
- Organise and update training calendar with the cooperation of local training administrators and ITS field support engineers (trainers)
- Review and update existing training courses and media
- Respond to incoming training enquiries and schedule
- Create & deliver technical training courses & content for these control systems, using various platforms and production techniques (docx; pptx.; pdf; etc.)
- Create training content using Ai packages such as Synthesia & V-Yond
- Attend promotional customer face to face and virtual meetings
- Administration of ITS Centre SharePoint and MS Stream video facility
- Collating and reporting training KPI’s
- Collaborate with Field Support Engineers to facilitate training to both domestic (UK) and across Europe
Who we are looking for
- NVQ Level 4 qualified in Lifts/Escalators
- Open, honest, and takes responsibility & initiative
- Driven towards and by success
- Collaborative team player
- Self-motivated & goal orientated
- A passion for understanding and developing learning approaches
- A thirst to learn more about how people learn and develop learning architecture to achieve the goal of knowledge transfer and application
- Problem solving and innovation
- Planning and organising, esp. strategies for multitasking
- Ability to work efficiently and at speed in fast-paced environment
- Commercially-minded with excellent customer service communication skills
- Open and honest, promoting transparency and accountability
- Takes responsibility and initiative with a passion to driven towards and by success
- Proven experience working as a Field Support Engineer
- Good technical ability and troubleshooting experience with a variety of 3rd party control systems
- Excellent communication skills, verbal, telephone, and written
- Positive attitude, capable of working under pressure as part of a team
- Confident in using own initiative and proactive thinking outside of the box
- An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
- It is desirable to have fluent language skills, especially in German and / or French, however Italian or can be also considered
- Methodical, strong organisational and multi-tasking skills with a keen attention to detail
- Possess excellent written and verbal communication skills
- A good working knowledge of MS Office based applications
- A good working knowledge of video and audio editing applications
- A good knowledge of Synthesia & Vyond media creation packages
- Ability to work efficiently and at speed in fast-paced environment
- Customer service focus
What we offer
- Competitive salary paid on a monthly basis
- 34 days holiday, inclusive of bank holidays
- Attractive company pension scheme
- Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
- Life Assurance Scheme - 4x annual salary
- Free access to premium health and wellbeing apps
- Subsidised gym membership
- Industry-leading enhanced maternity and paternity provision
- Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
- Long Service award scheme, with holiday benefits
- Employee Assistance Programme
- Refer a friend scheme
Additional information
As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.
Job details
| Posting date: | 2025/02/11 |
|---|---|
| Experience level: | Experienced professionals |
| Type of contract: | Permanent, Full Time |
| Work mode: | On Site |
| Job field: | Customer Services |
| Industry: | Engineering & urban mobility |
| Job number: | UK_IRL_TKE00037 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
