Ready to transform how 1 billion people experience buildings daily? Join us as we revolutionize urban transportation through cutting-edge digital solutions that drive millions in revenue and redefine urban mobility. We are seeking a Senior Product and UX Analyst (d/f/m) who thrives on data, has strong statistical skills and a user-centric mindset. In this role, you will lead the data capture and analysis of insights across our service technician tools, internal platforms and products as well as our customer-facing digital solutions.

This role will be instrumental in defining KPIs, driving performance insights, and embedding a culture of data-informed decision making across our digital product teams. This role combines deep analytical expertise with strong product sense and a passion for user-centred design. You’ll play a key part in shaping product direction, enhancing user experiences and informing strategic decisions. You’ll be part of a dynamic and fast growing team that uses leading technology and works in a truly global setup to solve challenging problems, develop new business solutions and create digital products.

Your key responsibilities:

Product Analytics: Drive a data informed culture by defining key performance indicators (KPIs) and establishing robust tracking and reporting mechanisms.

Product Optimization: Analyse product usage behaviour to identify opportunities that improve product adoption, engagement and user satisfaction.

Tracking: Partner with key team members to co-lead the Tracking Strategy and implement tracking solutions such as Microsoft Clarity or Google Analytics.

User Insights: Combine qualitative and quantitative research methods to generate insights that improve usability, guide design and inspire innovation.

Experimental Design: Design, implement and manage A/B tests, causal analysis and other experiments. Define clear hypotheses, target segments and success metrics.

Analysis & Reporting: Analyse experimental results using statistical methods, providing detailed reports and recommendations. Identify statistically significant finding s and translate them into actionable insights.

Data Storytelling: Translate complex data insights into clear, actionable recommendations for both technical and non-technical audiences.

Build Product Expertise: Develop a deep understanding of our products to actively contribute to product discussions and help shape future direction.

Dashboard Management: Develop and maintain dashboards that clearly communicate key metrics, trends and results to stakeholders.

Cross–Functional Collaboration: Support the iterative design of digital products and services by analysing a wide range of datasets and collaborating with user researchers, product owners, designers and developers.

Develop Partnerships: Work hand-in-hand with our product owners and designers to help them shape hypotheses, inform strategy and drive impactful decisions.

• 5+ years in a senior product research, data or product analytics role.
• Strong experience in product analytics focused on user behaviour, feature adoption, and engagement metrics.
• Passion for user-centred design and continuous product improvement.
• Experience in quantitative and qualitative user experience analysis and methodologies
• Experience in establishing data analytics and dashboard development for digital products.
• Proficiency in SQL and data manipulation using platfors such as Snowflake, Big Query or Oracle.
• Skilled in data visualisation tools such as Looker, Tableau, Power BI or Metabase.
• Solid understanding of A/B testing, statistical significance and experimental design.
• Familiarity with data science methodologies and statistical modelling techniques.
• Exceptional communication and storytelling skills – able to clearly present insights to diverse audiences.
• Bachelor’s degree minimum in a quantitative research field such as Computer Science, Analytics or a related discipline.
• Fluent business level English.

• Health and Safety –Highest standards and a wide range of health promotion and healthcare activities
• Flexibility –We support, for example, through flexible yet regulated working hours and remote working options
• Collaboration & diversity –Collegiality is of huge importance – we treat everyone with respect and appreciation
• Development –Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally
• Creative leeway –We offer an environment in which you can try out new solutions in a no-blame-culture
• Sustainability –We act with responsibility and environmental awareness
• Work environment –We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets

At TK Elevator, we aim to embrace diversity and welcome everyone -no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.

Do you have a disability and would like to work with us? Then we look forward to your application!

As a signatory of the Charter of Diversity, TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. Although we are not completely barrier-free yet, we are working every day to improve ourselves. Let’s overcome barriers together and work on individual solutions that work for you.