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TK Elevator is currently seeking an experienced Customer Care Agent I in Atlanta, GA.

At TK Elevator, our customers are at the center of everything we do. As a Customer Care Agent I, you’ll be the friendly voice and helpful guide for those we serve — supporting them with empathy, urgency and accuracy at every step of their journey. You’ll resolve issues, answer questions and serve as a trusted liaison between our customers and the field. Whether it’s through a phone call, email or chat, your goal is to deliver best-in-class service and build lasting relationships.

You’ll also play a key role in supporting our marketing and sales functions by following up on incoming leads and helping industry partners better understand our new installation products. If you're passionate about making things right, proactive in solving problems and driven to create exceptional experiences — this role is for you.

ESSENTIAL JOB FUNCTIONS:

• Be the first point of contact for customers — resolving questions, concerns and requests received via phone, email, chat and web form with professionalism and empathy.
• Build trust with customers and internal teams by communicating clearly and proactively.
• Serve as a product ambassador — responding to inquiries from customers about new installation products and solutions.
• Support our marketing and sales teams by ensuring accurate and timely follow-up of inbound leads.
• Use our Customer Relationship Management (CRM) system to document interactions and route customer needs to the appropriate team for resolution.
• Help customers manage billing needs through Billtrust, including taking payments and resending invoices.
• Proactively identify revenue-generating opportunities through conversations and interactions, creating leads in CRM.
• Partner closely with regional teams to resolve customer complaints quickly and thoroughly.
• Capture and share customer feedback and service gaps to continuously improve our customer experience.
• Consistently meet or exceed quality and productivity targets.
• Contribute to team projects and support business initiatives as needed.

EDUCATION & EXPERIENCE:

• 1+ year of customer service, sales support, or related experience.
• Bachelor’s degree preferred, or equivalent combination of education and experience.
• Experience with marketing automation tools is a plus.
• 1-year related experience; or an equivalent combination of education and experience
• A customer-first mindset and the ability to listen, empathize, and act quickly.
• Bilingual proficiency (English and Spanish) is required for this position to effectively support our diverse customer base.
• A collaborative spirit — you thrive in a team and communicate clearly.
• A knack for solving problems creatively and critically.
• Strong time management and organizational skills.
• Tech-savvy, with proficiency in Microsoft Office and familiarity with CRM systems (preferred).
• A high degree of integrity, discretion and professionalism

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years of experience within the industry, education, office location, etc.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered medical, dental, vision, flexible spending accounts, supplemental medical plans, basic life insurance, AD&D, short term and long term disability, optional life and AD&D, optional spouse and dependent life insurance, dependent life insurance, flexible spend account, health savings account, identity theft monitoring, pet insurance, Employee Assistance Program, Wellness program, and tuition reimbursement. Employees also will be able to enroll in our company’s 401k plan. Relocation assistance offered for candidates relocating more than 50 miles for this position.

Employees will receive 15 days of paid time off (PTO) per year. Employees will enjoy 11 paid holidays throughout the calendar year and 5 paid days of sick leave. Up to six weeks of paid parental leave will be available for use after successful completion of 90-days of full-time employment. Eligibility requirements for these benefits will be controlled by applicable plan documents.

This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, age and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly at 1-844-427-5461.