Responsible for driving the success of the National Accounts service and repair operations by efficient, cost-effective and profitable execution of projects. Successfully manages the operational compliance of National Account customers to ensure all performance KPI’s are exceeded and develops best practice operational processes with a strong emphasis on continuous improvement and growth.

ESSENTIAL JOB FUNCTIONS:

• Drives and supports a culture of safety throughout the organization. Including participation in safety training, performing safety audits and stressing the importance of safety to all employees.
• Drives success of National Accounts service/repair processes from booking to turnover; coordinates with the AVP, AOD, and branch management teams to drive contractual compliance and eliminate associated financial penalty risk.
• Reviews preventative maintenance, and other KPI reports to monitor branch performance within across National Account portfolios to ensure all contractual monthly/quarterly/annual KPI’s are met or exceeded. Uses accounting reports to review job backlogs and possible penalty risk for all branches within the National Accounts portfolio . Develops, reviews and approves the operation compliance plans submitted by NAM/SAM’s and area operations teams.
• Plans, directs, and prioritizes National Accounts  elevator service/repair with area manpower needs and ensures the National Account’s s operations are efficient and cost effective; supervises project managers and uses project management software and other scheduling tools.
• Manages supervisors and coordinators on the Work Order dispatch team, and ensures all customers service requests are met in adherence to KPI’s set for department.
• Develops and maintains strong working relationships with customers.
• Implements and oversees strategic fade initiatives. Reviews and participates in bids of large or complex service/repair jobs to ensure profitability. Includes attending pre-bid meetings with sales representatives and providing technical input to calculate labor and material costs. Ultimately, maximizing growth and profitability while leading and managing operations functions.
• Assists with and provides approval for change orders, purchase orders, elevator turnover authorizations, accounts receivable, write-offs, credits and other necessary approvals.
• Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods. Includes a strong understanding of TK Elevator, and its National Accounts  and company mission and objectives, ethical standards and code of conduct.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Prioritizes and supports all US Field Operations and National Accounts  initiatives and supports the execution of initiatives and processes within the National Accounts  and branches. Actively participates in branch coordination meetings; includes interfacing with corporate departments, including legal and labor relations, and collaborates with the factory as the main point of contact for National Accounts  service.
• Possible direct project field crew oversight or project responsibilities on special tasks or projects.

EDUCATION & EXPERIENCE:

• Bachelor’s degree or combination of equivalent experience
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of general management methods within the elevator industry and specific experience with the modernization product line.
• 10+ years’ experience in upper-level management.
• Ability to define problems collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.