This position will manage client systems to ensure the timely and accurate creation, dissemination, and documentation of work orders against deadlines. Supports the effective response of branch operations to emergent issues and vital to the time, resource and cost accounting of work performed by field employees. Work directly with dispatch agency for work order response.

ESSENTIAL JOB FUNCTIONS:

• Receives, verifies, and disseminates work requests from customers through work order systems (portals, emails, phone calls)
• Manages work orders, enters labor, contract and materials charges against the work orders and closes work orders when complete with NTLL customers and other Local Customers.
• Maintains the integrity of the work order system data.
• Processes confidential information.
• Maintains a complex filing system.
• Prioritize work in order to successfully meet the needs of internal and external customers.
• Develops process relative to the work control system.
• Direct communication with branch employees regarding response times, work order updates, and job completion.
• Direct communication with dispatch centralized team regarding NTL and NTLL customers.

EDUCATION & EXPERIENCE:

• HS Diploma or GED Equivalent
• 0-2 years’ experience with customer service and office administration necessary.
• Strong customer service focus.
• Excellent communication skills, both written and verbal.
• Strong computer skills.
• A cultivated attention to detail.
• Strong Microsoft Excel abilities
• Experience with facilities management.
• Microsoft Office Suite training/experience, preferred
• Customer work order interface experience, preferred
• Personnel dispatch experience, preferred

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.