As the Lead Designer for Digital Business (Digital Experience & Service Innovation), you will lead the strategic vision for design across our service technician tools, internal platforms and products, as well as our and customer-facing digital solutions. You will be a hands-on person collaborating with different areas like digital, engineering, data science, and operations to design digital solutions that transform service efficiency for 20,000+ technicians and elevate the customer experience beyond the competition.

You will be part of a dynamic and fast growing team that uses leading technology and works in a truly global setup to solve challenging problems, develop new business solutions and create digital products.

• Define and drive the end-to-end digital experience strategy, ensuring seamless interaction between IoT-driven service tools and users (technicians, service managers, passengers and customers).
• Build, mentor, and lead a team of UX/UI designers, researchers, and service designers to create best-in-class digital solutions.
• Partner with product owners, engineers, and data teams to ensure design informs product strategy and execution.
• Lead cross-functional workshops and co-creation initiatives with stakeholders to align business and user needs.
• Establish and scale a design system that ensures consistency across all digital touchpoints.
• Advocate for human-centered design-led innovation at the leadership level, ensuring design is a core driver of TK Elevator’s transformation.
• Drive the integration of design thinking into the product development process across teams.
• Lead by example to guide the UI/UX team through your way of working and by showing applied best practice.

• Master degree in Design, Human-Computer Interaction, or a related field. Or significant work experience in this field in a leading digital organization.
• 10+ years of experience in UX/UI design, service design, or digital product design
• 3+ years leading, mentoring and managing design teams.
• Solid understanding of design thinking, user-centered design principles and best practices.
• Strong portfolio showcasing a range of design projects and a deep understanding of the design process.
• Excellent communication and collaboration skills – across different disciplines from business to tech to global operations.
• Proven track record of influencing product, engineering, and business teams through design strategy.
• Experience within B2B companies bringing digital products with excellent user experience to market.
• Expertise in enterprise tools, IoT interfaces, or field service applications.
• Experience with design tools such as Figma, Sketch, Adobe or similar and Agile ways of working.

• Secure job and salary – permanent contract in a technically exciting, stable, and sustainable industry and an attractive compensation package
• Social benefits and an attractive work calendar.
• Teamwork & safety – an open, transparent, and value-oriented culture
• Individualized training plan from your very first day.
• TK Elevator is a company with an open, transparent culture that focuses on the people who make it up. At TKE you will receive frequent feedback, continuous training and space to contribute your ideas.

At TKE we are committed to a corporate culture that values and is committed to diversity. We understand that different cultures, professional profiles, nationalities or gender enrich us and allow us to work together and achieve excellence. We are adhered to the world compact and the United Nations Declaration of Human Rights.

TK Elevator is a forward-thinking company where people can find the freedom to broaden their horizons and become part of a company that is diverse, exciting, innovative and, on top of all, stable. We have created a work environment that fosters respect, tolerance and diversity, where people can grow professionally and work in teams passionate about transforming the industry.

We are a company committed to people, society and the planet. Aligning our business success with attention to the needs of our social environment and the planet makes our brand even stronger and more sustainable. Our commitment goes from respecting our regulations and codes of conduct to our social policies in favour of integration, diversity and conciliation.