Branch Service Manager - Bengaluru
TK Elevator India Pvt Ltd — Pune, Maharashtra, India
What we expect
- Responsible for all the Service activities including Operation and Sales activities for the Branch. (End to End Sales and Service accountability.
- Responsible for high level of customer satisfaction in the branch.
- Selection of personnel, training, and continuing qualification of the employees.
- Dealing with complaints as well as a continuous supervision of the customer satisfaction.
- Handover from installation to Maintenance runs orderly.
- Continuous improvement of the work processes.
- Monthly / weekly review of all service parameters as per the set target.
- Monthly / weekly review of all account receivables.
- Provide elevator consultation to customers and develop strong relationship with clients.
- Provide technical and support information to customer, sales executives, and guide sales team to deliver effective sales presentations.
- Develop and implement effective Strategy to Retain portfolio, bring Multibrand orders, recapture lost portfolio.
- Establishing new business by effective Sales Pipeline Management, Tracking, Record Keeping & Delivering the Business Results.
- Identify the key markets and customers and evaluates the potential for Multi Brand Acquisitions
- Analyze and enhance operational efficiency with deftness in leading workforce (including Subcontractors) and impart continuous on job training for operational effectiveness
- Identifying areas of obstruction and taking steps to overcome issues
- Negotiate commercial & technical AMC terms with Prominent Corporates, Public/Govt. sectors, Developers, Premium large residential societies for a win-win agreement, for both customer and organization
- Proficiency in coordinating with Engineers & Supervisors for implementation of appropriate technical, customer handling skills, appropriate Service planning, Repairs, Modernization. Follow up and collection of AMC overdue from various Customers, people management & communication.
Who we are looking for
- Diploma /B.Tech. (Electrical /Mechanical).
- Experience 10 to 15 years
- Thorough knowledge of the elevator industry and general management methods within the elevator industry.
- Market and customer business understanding.
- Ability to influence and negotiate.
- Commercial awareness.
What we offer
Health and Safety – Highest standards and a wide range of health promotion and healthcare activities
Compensation -Fair working conditions and competitive compensation
Collaboration and Diversity – Collegiality is of huge importance we treat everyone with respect and appreciation
Additional information
Work Location
No.18 (CITB 127), 11th Main, 33rd Cross 4th Block, East Jayanagar Bengaluru Karnataka 560011
Contact
To apply please send your CV to HR@tkelevator.com
- Updated CV
- Current CTC - Fixed and Variable
- Total Years of Experience
- Expected CTC
- Notice period
- Permanent address
- Local address
Job details
| Posting date: | 2025/05/29 |
|---|---|
| Experience level: | Management |
| Contract limitation: | Permanent, Full Time |
| Work Modality: | On Site |
| Job family: | Customer Services |
| Industry: | Engineering & urban mobility |
| Job number: | JPT_ALL01321 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
