Senior Operation Manager
TK Elevator Malaysia Sdn Bhd — Petaling JayaSelangor, Malaysia
What we expect
Education
- Diploma/Degree in Electrical, Mechanical, Mechatronics Engineering or related field.
- Professional certifications related to lift and escalator technology are an added advantage.
Experience
- Minimum 8–10 years of experience in the lift & elevator industry, with at least 3 years in a managerial or senior leadership role.
- Strong background in service/maintenance operations, technical troubleshooting, and team management.
Skills & Competencies
- Strong knowledge of lift systems (traction, hydraulic, MRL, controllers, safety circuits).
- Excellent leadership, people management, and conflict-resolution skills.
- Strong analytical and problem‑solving abilities.
- Customer-focused mindset with ability to manage high-pressure situations.
- Good understanding of Malaysian regulatory compliance (DOSH, EHS).
Proficient in service reporting tools, MS Office, and maintenance management systems.
Who we are looking for
1. Operational Management
- Oversee day-to-day service operations including preventive maintenance, breakdown handling, callbacks, and repair activities.
- Ensure optimal manpower deployment, route planning, and territory management to maximize service efficiency.
- Establish and monitor KPIs such as response time, uptime, MTBF, and MTTR.
- Review and approve technical reports, quotations for repair works, and service recommendations.
2. Team Leadership & Performance Management
- Lead, coach, and mentor Service Supervisors, Engineers, and Technicians.
- Conduct performance reviews, competency assessments, and identify training needs.
- Manage workforce allocation, standby schedules, overtime planning, and succession planning.
3. Customer & Stakeholder Management
- Maintain strong relationships with building owners, property managers, consultants, and key accounts.
- Attend customer meetings to address escalated technical or service issues.
- Act as the point of escalation for critical breakdowns, recurring failures, and customer dissatisfaction cases.
- Ensure timely renewal of service contracts and support the sales team with technical input.
4. Safety, Compliance & Quality Assurance
- Ensure all service activities comply with local regulations (DOSH, OEM safety guidelines, Lift & Escalator Act requirements).
- Lead safety initiatives and enforce adherence to company’s EHS policies.
- Conduct site audits, toolbox meetings, and ensure proper usage of PPE and service tools.
- Review accident/incident reports and implement corrective & preventive actions (CAPA).
5. Financial & Budget Management
- Manage department budget including manpower cost, tools & equipment, vehicle fleet, and subcontractor costs.
- Monitor cost efficiency, productivity ratio, and revenue targets.
- Support in pricing strategy for service contracts, repairs, and modernization proposals.
6. Process Improvement & Strategy
- Drive continuous improvement initiatives to enhance service delivery and operational excellence.
- Implement digital tools or systems to improve technician productivity and reporting accuracy.
- Evaluate field data to identify patterns or recurring technical issues and initiate engineering solutions.
What we offer
Car Allowance : RM 1,000/month
Annual Leaves : 21days
Parking : pay & claim
Medical : RM 2,000/annum
Group Insurance Coverage
Yearly Bonus
Yearly Increment
Contact
HR Manager : Janice Lim, janice.lim@tkelevator.com
Job details
| Posting date: | 2026/04/03 |
|---|---|
| Experience level: | Executive |
| Contract limitation: | Permanent, Full Time |
| Work Modality: | On Site |
| Job family: | Customer Services |
| Industry: | Engineering & urban mobility |
| Job number: | JPT_ALL01726 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
Unsolicited Submissions from Recruitment Agencies and Third Parties
TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.
