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TK Elevator is currently seeking an experienced Customer Success Specialist II in Atlanta, GA.

The Customer Success Specialist will ensure success for TKE Digital Services customer facing projects and services in North America. This includes reaching out to customers regarding projects or deployment updates, overseeing the successful delivery of MAX Digital services, maintaining client relationships and ensuring satisfaction for both pilots and enterprise deployments.

ESSENTIAL JOB FUNCTIONS:

• Oversee the successful delivery of Digital Service projects and services to accomplish customer requirements and service level agreements (SLA’s).
• Coordinate projects, timelines, and milestones to ensure on-time completion.
• Work with cross-functional teams, including sales, engineering, and support, to ensure alignment and smooth execution.
• Act as the primary point of contact for external Digital MAX customers, maintaining relationships and ensuring satisfaction.
• Conduct regular check-ins with customers to communicate data insights, improvements or progress, including issue resolution.
• Gather and analyze customer feedback to continuously improve service delivery.
• Lead the onboarding process for new customers, ensuring they understand and effectively use the MAX Digital Service.
• Provide training and resources to help customers integrate the service into their operations seamlessly.
• Track project performance and service usage metrics to ensure goals and objectives are met.
• Identify and resolve issues or roadblocks that may impact project or service success, provide updates accordingly.
• Offer strategic advice to customers on how to maximize the value of the digital service.
• Help customers identify opportunities for further growth and optimization
• Stay informed about industry trends and best practices in customer success and digital service delivery.
• Implement continuous improvement actions to improve quality of delivery and to enhance customer satisfaction and project success.
• Log, update, track and close customer success cases in appropriate systems of record.

EDUCATION & EXPERIENCE:

•  Bachelor’s degree preferred
• 3-5 years customer success specialist or customer experience specialist in software products.
• Agile-MAX, Internet of Things (IOT), Voip, infotainment, emergency services a plus
• Strong communication skills, both written and verbal
• Comfortable speaking on the phone and making outbound calls to customers
• Ability to multitask and prioritize workload.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office & familiarity with case management and/or CRM systems specialist
• Salesforce experience a plus
• Strong skills in verbal and written communications
• Analytical and process-oriented mindset
• Ability to work effectively across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator or call 1-844-427-5461.