The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Lead Billing Coordinator- Maintenance in Atlanta, GA.

The Maintenance Billing Lead Coordinator is responsible for assisting in the overall quality of operations and maintaining own daily tasks while serving as the first point of contact for Billing Coordinator team. The Lead is responsible for ongoing support, training, and guidance to the coordinators, as well as a support for the Maintenance Billing leadership team.

ESSENTIAL JOB FUNCTIONS:

• Training new and existing employees on Contracts, Change Requests and any other processes pertaining to the Maintenance Billing Group
• Performing Quality Checks on Contracts and Change Requests
• Monitoring team metrics and redirecting team members, if needed.
• Serve as the departmental “go-to” for employee questions/concerns.
• Performing specific tasks outlined by Management.
• Adhering to departmental SLA and ensuring team compliance
• Escalate concern/issues to Supervisor when outside area of responsibility.
• Identify and provide feedback to management/departments concerning recurring issues and/or process improvements.
• Support and guide team to follow best practices and create positive work culture.
• Establish and maintain a professional relationship with internal/external customers, team members and department contacts and provide customer service levels that exceed expectations.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

• High school diploma or GED and one-year certificate from college or technical school; or equivalent combination of education and experience
• At least five (5) years related experience with business-to-business customer interactions and/or training in Billing.
• At least one (1) year experience in Billing at TK Elevator 
• At least one (1) year of proven skills in mentoring, coaching, training, influencing peers in the workplace.
• Able to read and write correspondence in a clear and understandable manner.

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years of experience within the industry, education, office location, etc.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered medical, dental, vision, flexible spending accounts, supplemental medical plans, basic life insurance, AD&D, short term and long term disability, optional life and AD&D, optional spouse and dependent life insurance, dependent life insurance, flexible spend account, health savings account, identity theft monitoring, pet insurance, Employee Assistance Program, Wellness program, and tuition reimbursement. Employees also will be able to enroll in our company’s 401k plan. Relocation assistance offered for candidates relocating more than 50 miles for this position.

Employees will receive 15 days of paid time off (PTO) per year. Employees will enjoy 11 paid holidays throughout the calendar year and 5 paid days of sick leave. Up to six weeks of paid parental leave will be available for use after successful completion of 90-days of full-time employment. Eligibility requirements for these benefits will be controlled by applicable plan documents.

This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.